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NetRoute Policy

Overview​

Once you have configured a NetRoute, it can be used to create policies which will utilize severity-based indicators to generate actionable alerts and notify users through default channels. Creating a policy ensure a proactive alert mechanism enabling efficient network management and rapid troubleshooting which further minimized potential disruptions.

Go to Menu and select Settings . After that, Go to Policy Settings . Then, select NetRoute Policy.

Create NetRoute Policy​

You can create a NetRoute policy by clicking on the Create Policy button. Below-mentioned parameters will be displayed on the next screen to configure the policy.

FieldDescription
Policy NameProvide a descriptive name for policy.
TagProvide a Tag for the policy.

Since configurations for different Policy Evaluation Types differ, let's look at them separately:

Set Conditions​

FieldDescription
Route Evaluation TypeSelect Source to Destination as Route Evaluation Type.
CounterUse the dropdown to select a counter.
Source FilterUse the dropdown to either select a NetRoute or a Tag associated with a configured NetRoute.
SourceList of sources will be available based on the Source Filter selection.
Critical/Major/WarningProvide a numerical threshold value for each severity level respectively. You can also change the operator suitable to your needs using the dropdown.

Set Alert Message​

FieldDescription
SubjectModify the subject-line for the alert message.
MessageModify the alert message from here.
info

For a list of default supported Macros to modify the default set message, Please visit: Alert Macros

Notification​

FieldDescription
NotifyThere are multiple ways you can populate this field:
  • Username of registered user in MotadataObserveOps (formerly known as AIOps) (The alert notification will be sent over email and SMS to the mapped email address and phone number respectively).
  • Any email address (In case the recipient whom you wish to notify is not a registered user, you can enter an email address).
  • Mention Teams Handle, if you have integrated Microsoft Teams with Motadata ObserveOps you can simple mention the Teams Handle provided at the time of the configuring the integration. It will send a notification to the teams channel when the policy is breached.
  • Use @ to mention a registered username, email address, or Microsoft Teams handle.
  • Use # to select a user profile for alert notification.
  • Use ! to select a Syslog Forwarder or SNMP Trap Forwarder integration profile and forward the alert to the configured external destination.
    • If severity isSelect the severity level using individual checkboxes in the dropdown.You can select multiple, all, or a single option as per your requirement. You can also have different recipients notified at different severity levels. For instance, you can notify johndoe@motadata.com when severity level hits Critical and send an alert notification to janedoe@motadata.com when severity level is Major.
    Play SoundActivate this toggle to enable sound notifications when an alert is triggered.
    If Severity isChoose the severity level at which the sound notification should be triggered. This option becomes visible only when the Play Sound toggle is switched ON.
    RenotificationTurning on the toggle will resend the alert at a specific interval defined by the user if the alert severity is not changed for the time specified. If turned off, Motadata ObserveOps will not renotify about the alert.
    RenotifySimilar to Notification field, enter the username or email address of the recipient. Also choose a preset duration for renotification along with the severity level at which they system will renotify you if the alert severity is not changed.
    Do not renotify if acknowledgedIf the toggle is turned on, Motadata ObserveOps will not send a renotification to the recipient if they mark the alert as acknowledged.

    Declare Incident​

    FieldDescription
    Select Integration Profile to TriggerChoose an Integration profile to be executed from the dropdown when the chosen alert severity is triggered.
    When Alert Severity isSelect an Alert severity from the dropdown.
    Create Integration ProfileSelect this button to start creating a new Integration profile that you might want to assign to the policy you are creating.

    You can click on to define a new Alert severity and Integration Profile combination. You can have separate Integration profile triggered at different levels of Alert severity.