NetRoute Policy

Overview

Once you have configured a NetRoute, it can be used to create policies which will utilize severity-based indicators to generate actionable alerts and notify users through default channels. Creating a policy ensure a proactive alert mechanism enabling efficient network management and rapid troubleshooting which further minimized potential disruptions.

Navigation

Go to Menu and select Settings . After that, Go to Policy Settings . Then, select NetRoute Policy.

NetRoute Policy Screen

List of created NetRoute policies will be displayed on this screen. Below is a gist of options visible on the screen:

Field	Description
Policy Name	Name of the configured policy.
Used Count	Displays the number of paths for which the policy is being used.
Path Evaluation Type	Displays the evaluation type of the path.
Tag	Displays the configured tag details for the path.
Severity	Displays the current severity level of the NetRoute policy.
Threshold Value	Display the configured policy threshold values.
Status	Displays the current monitoring status of the NetRoute.
Actions	Click on the Ellipsis icon to access the below actions for NetRoute policy: - Edit: Allows you to edit the Name and Tag for the policy. - Delete: You can delete the policy using the delete option.

Create NetRoute Policy

You can create a NetRoute policy by clicking on the Create Policy button. Below-mentioned parameters will be displayed on the next screen to configure the policy.

Field	Description
Policy Name	Provide a descriptive name for policy.
Tag	Provide a Tag for the policy.

Since configurations for different Policy Evaluation Types differ, let's look at them separately:

Source to Destination

Set Conditions

Field	Description
Path Evaluation Type	Select Source to Destination as Path Evaluation Type.
Counter	Use the dropdown to select a counter.
Source Filter	Use the dropdown to either select a NetRoute or a Tag associated with a configured NetRoute.
Source Path	List of NetRoutes will be available based on the Source Filter selection.
Critical/Major/Warning	Provide a numerical threshold value for each severity level respectively. You can also change the operator suitable to your needs using the dropdown.

Notify Team

Field	Description
Notify	There are two ways you can populate this field: Username of registered user in MotadataAIOps (The alert notification will be sent over email and SMS to the mapped email address and phone number respectively). Any email address (In case the recipient whom you wish to notify is not a registered user, you can enter an email address).
If severity is	Select the severity level using individual checkboxes in the dropdown.You can select multiple, all, or a single option as per your requirement. You can also have different recipients notified at different severity levels. For instance, you can notify johndoe@motadata.com when severity level hits Critical and send an alert notification to janedoe@motadata.com when severity level is Major.
Play Sound	Activate this toggle to enable sound notifications when an alert is triggered.
If Severity is	Choose the severity level at which the sound notification should be triggered. This option becomes visible only when the Play Sound toggle is switched ON.
Renotification	Turning on the toggle will resend the alert at a specific interval defined by the user if the alert severity is not changed for the time specified. If turned off, Motadata AIOps will not renotify about the alert.
Renotify	Similar to Notify Team field, enter the username or email address of the recipient. Also choose a preset duration for renotification along with the severity level at which they system will renotify you if the alert severity is not changed.
Do not renotify if acknowledged	If the toggle is turned on, Motadata AIOps will not send a renotification to the recipient if they mark the alert as acknowledged.

Take Action

Field	Description
Action to be taken	Select a runbook from the dropdown to be executed when the alert is triggered.
Create New	Select this button to start creating a new runbook which you might want to assign to the policy you are creating.

Declare Incident

Field	Description
When Alert Severity is	Select an Alert severity from the dropdown.
Select Integration Profile to Trigger	Choose an Integration profile to be executed from the dropdown when the chosen alert severity is reached.
Create Integration Profile	Select this button to start creating a new Integration profile that you might want to assign to the policy you are creating.

You can click on to define a new Alert severity and Integration Profile combination. You can have separate Integration profile triggered at different levels of Alert severity.

Hop-to-Hop

Set Conditions

Field	Description
Path Evaluation Type	Select Hop-to-Hop as Path Evaluation Type.
Counter	Use the dropdown to select a counter.
Source Filter	Use the dropdown to either select a NetRoute or a Tag associated with a configured NetRoute.
Source Path	List of NetRoutes will be available based on the Source Filter selection.
Opeartor	Use the dropdown menu to select an operator best suitable for your requirements.
Value	Provide a numerical threshold value for the severity level.
Severity Level	Select a severity level to associate with the configured threshold value. You can only select single severity level.

note

To address different severity levels for Hop-to-Hop Path Evaluation, multiple policies can be created.

Notify Team

Field	Description
Notify	There are three ways you can populate this field: Username of registered user in MotadataAIOps (The alert notification will be sent over email and SMS to the mapped email address and phone number respectively). Any email address (In case the recipient whom you wish to notify is not a registered user, you can enter an email address). Mention Teams Handle, if you have integrated Microsoft Teams with Motadata AIOps you can simple mention the Teams Handle provided at the time of the configuring the integration. It will send a notification to the teams channel when the policy is breached.
If severity is	Select the severity level using individual checkboxes in the dropdown.You can select multiple, all, or a single option as per your requirement. You can also have different recipients notified at different severity levels. For instance, you can notify johndoe@motadata.com when severity level hits Critical and send an alert notification to janedoe@motadata.com when severity level is Major.
Play Sound	Activate this toggle to enable sound notifications when an alert is triggered.
If Severity is	Choose the severity level at which the sound notification should be triggered. This option becomes visible only when the Play Sound toggle is switched ON.
Renotification	Turning on the toggle will resend the alert at a specific interval defined by you. If turned off, Motadata AIOps will not renotify about the alert.
Renotify	Similar to Notify Team field, enter the username or email address of the recipient. Also choose a preset duration for renotification along with the severity level at which they system will renotify you if the alert severity is not changed.
Do not renotify if acknowledged	If the toggle is turned on, Motadata AIOps will not send a renotification to the recipient if they mark the alert as acknowledged.

Take Action

Field	Description
De-provision the Monitor/Instance when Down Occurrences	Select the time period for which you want the monitor or instance to be de-provisioned after it goes down.
Action to be taken	Select a runbook from the dropdown to be executed when the alert is triggered.
When Status is	You can use this option to map the action you selected in the previous step to status of the alert. This means that you can execute different runbooks based on the whether the alert is in the 'Down' state or 'Clear' state respectively.
Create New	Select this button to start creating a new runbook which you might want to assign to the policy you are creating.