Create Integration Profile

Overview

The Integration module in Motadata AIOps facilitates seamless integration of various supported services with Motadata AIOps. This empowers users to harness the capabilities of AIOps and automate tasks such as incident creation based on Alerts generated in Motadata AIOps.

Integration capability not only enhances user convenience but also significantly reduces the potentiality of errors. Motadata AIOps supports integration with a variety of services:

• Motadata ServiceOps
• ServiceNow

Integration Profile Screen

On this screen you will be able to view all the configured Integration Profile for all the integration types. Following are all the option available on the screen:

Field	Description
Profile Name	Name of the Integration profile.
Description	Description of the Integration profile.
Integration Type	Type of the integration selected for the profile.
Used Count	Number of times the profile is mapped with an alert.
Action	Actions available for the Integration profile; will be discussed in detail further in the guide.

To create a new Integration Profile, click on the Create Integration Profile button.

Since each Integration Profile requires you to configure different parameters, we have listed each one separately for ease of convenience.

ServiceOps

Motadata ServiceOps Integration

Overview

The ServiceOps Integration module in Motadata AIOps facilitates seamless integration with Motadata ServiceOps, an IT Service Management (ITSM) tool. This integration empowers users to create incidents in ServiceOps automatically when specific alerts with predefined severities are triggered in Motadata AIOps. By streamlining incident management processes, organizations can enhance their response efficiency and ensure timely resolution of critical issues.

Prerequisites

Before you can proceed with creating an Integration Profile, you will need to ensure you have configured Motadata AIOps to ServiceOps Integration.

Navigation

Go to Menu. Select Settings . After that, Go to Integration and select Motadata ServiceOps. The Motadata ServiceOps integration screen is displayed.

Integration Profile Parameters

Ensure that the necessary prerequisites are met, including the creation of the integration in ServiceOps and obtaining the related Client ID and Client Secret, before proceeding with the integration configuration.

To configure the integration with Motadata ServiceOps, enter the following details on the ServiceOps integration screen:

Field	Description
Profile Name	Provide a profile name for the integration profile.
Integration Type	Select Service Ops from the dropdown menu.
Description	Enter a description for the integration profile, if required.
Category	Select a category from the dropdown menu.
Sub-Category	Select a sub-category from the dropdown menu.
Group	Select a Group from the dropdown menu. The list of Group will be imported as is from ServiceNow.
Technician	Technician will be auto-selected based on the group. You can request a specific technician from the dropdown menu.
Impact	Select Impact severity for the alert from the dropdown.
Urgency	Select an urgency timeline for the alert from the dropdown.
Service	Choose a service from the dropdown.
Service Offering	Select a service offering based on the option you chose in the Service field.
Delay Trigger	Enter a numerical value to delay the ticket generation on ServiceNow. The value is in minutes.
Business Hour	Use the dropdown to select business hour timings. ServiceNow will only generate tickets during the specified business hours.
Do not trigger if the alert is Acknowledged	This option is only available when Delay Trigger option is active. If the alert is acknowledged, no incident will be created on ServiceNow.
Auto Close Ticket	Toggle this button to automatically close the ticket in ServiceOps when the corresponding alert moves to a clear severity state in AIOps.
Ticket Status	This option is only available when Auto Close Ticket is enabled. You can choose if you want to show the status of cleared tickets as Closed or Resolved upon Auto-Close.

Select the Reset button to erase all the current field values, if required.

Select the Test button to test the integration configuration.

Select the Save button to save the integrations configuration.

ServiceNow

ServiceNow Integration

Overview

Integration Profile will facilitate raising an incident based on the alert generated on the Motadata AIOps. You can map multiple fields, for instance Group, Technician, Category, Service, Impact, and Urgency right from the Integration Profile screen.

Prerequisites

Before you can proceed with creating an Integration Profile, you will need to ensure you have configured Motadata AIOps to ServiceNow Integration.

Navigation

Go to Menu. Select Settings . After that, Go to Integration and select ServiceNow. The Motadata ServiceNow integration screen is displayed.

Integration Profile Parameters

You will need to configure integration profile parameters on Motadata AIOps in order to properly create Incidents/Events on ServiceNow. Enter the following details on the Create Integration Profile page:

Field	Description
Profile Name	Provide a profile name for the integration profile.
Integration Type	Select Service Now from the dropdown menu.
Description	Enter a description for the integration profile, if required.
Category	Select a category from the dropdown menu.
Sub-Category	Select a sub-category from the dropdown menu.
Group	Select a Group from the dropdown menu. The list of Group will be imported as is from ServiceNow.
Technician	Technician will be auto-selected based on the group. You can request a specific technician from the dropdown menu.
Impact	Select Impact severity for the alert from the dropdown.
Urgency	Select an urgency timeline for the alert from the dropdown.
Assignee	Select an assignee for the ticket from the dropdown.
Department	Select the department of the assignee from the dropdown.
Delay Trigger	Enter a numerical value to delay the ticket generation on ServiceNow. The value is in minutes.
Business Hour	Use the dropdown to select business hour timings. ServiceNow will only generate tickets during the specified business hours.
Do not trigger if the alert is Acknowledged	This option is only available when Delay Trigger option is active. If the alert is acknowledged, no incident will be created on ServiceNow.
Auto Close Ticket	Toggle this button to automatically close the ticket in ServiceOps when the corresponding alert moves to a clear severity state in AIOps.
Ticket Status	This option is only available when Auto Close Ticket is enabled. You can choose if you want to show the status of cleared tickets as Closed or Resolved upon Auto-Close.

Select the Reset button to erase all the current field values, if required.

Select the Create Integration Profile button to create the profile.