Configuring AIOps to Atlassian JIRA Integration
Overview
The integration establishes a synchronization of updates between Motadata AIOps and Atlassian JIRA. This ensures data consistency across both platforms, affording a unified and current perspective on incident resolution progress. Consequently, this synchronized workflow optimizes incident management, fosters enhanced team collaboration, and ultimately reduces mean time to resolution (MTTR).
Navigation
Go to Menu. Select Settings 
. After that, Go to Integration 
and select Atlassian JIRA. The Atlassian JIRA integration screen is displayed.
Integration Steps
| Field | Description |
|---|---|
| Server URL | Enter the domain URL for Atlassian JIRA for your account. |
| URL Time Out | Specify the time (in seconds) for AIOps to establish the server connection with JIRA server. Exceeding which AIOps will assume JIRA in the down state. |
| Credential Profile | Select a credential profile using the dropdown or create a new profile using the Create Credential Profile button. |
| Fail Over Email | Specify the email address on which you wish to receive an email when Motadata AIOps is not able to establish connection to JIRA. |
| If alert re-occurs: | Create New Issue: This option will create a new issue every time an alert is triggered in Motadata AIOps. Re-open closed Issue: When selected, Motadata AIOps will reopen last occured issue if the same type of alert is raised again. |
| Auto-Sync: | Toggle this button to automatically sync JIRA metadata including Impact, Urgency, Category, Sub Category, Technician, and more with Motadata AIOps integration profile. |
| Use Proxy Server | When the toggle is on Motadata AIOps will automatically use the cofigured proxy server if the primary server is not reachable. |
Select the Reset button to erase all the current field values, if required.
Select the Test button to test the integration configuration.
Select the Save button to save the integrations configuration.