📄️ Configuring AIOps to ServiceOps Integration
Overview
📄️ Create Incidents in ServiceOps via AIOps Alerts
To enable incident creation in ServiceOps via the integration established between AIOps and ServiceOps, you can configure the action within the policy settings in AIOps. This action allows you to trigger an alert in AIOps, which subsequently generates an incident in ServiceOps when specific events occur in your infrastructure.
📄️ Configuring ServiceOps to AIOps Integration
The ServiceOps to AIOps Integration facilitates the synchronization between Motadata ServiceOps and Motadata AIOps platforms, ensuring streamlined incident management and alert resolution processes. This integration enables automatic clearing of alerts in AIOps when corresponding tickets are closed in ServiceOps. By establishing this bidirectional communication, organizations can maintain consistency across their IT operations.