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View and Manage Alerts

Overview​

You can view all the alerts triggered currently in the system, all the alerts raised in the past, the different states the alert has been in, and many other details related to the alerts at one place. You can also search, clear, and acknowledge the alerts in the system. The alert screen gives you deeper visibility into each alert to help minimize downtime and maximize infrastructure performance.

Go to Menu, Select Alerts . The alert screen is now displayed.

Classification of Alerts​

The alerts are classified intelligently based on the alert severity and the alert type. Alert section in Motadata AIOps has superior intelligence as it identifies alerts and groups them based on alert type, severity, host and the device type of the monitor. This helps you to pinpoint the alert you are looking for in a easy manner.

On the alert screen, you can see that the alerts are mainly categorized based on their device type (Cloud, Network, Service Check, Server, and Virtualization). They are also further categorized based on their severities (Down, Unreachable, Critical, Major, Warning).

Suppose you want to view all the Down alerts received for the Cloud device type, click on the circle titled Down under the Cloud tab. The list of all the Down alerts for the Cloud device type will be displayed.

View Alert Details​

After selecting the alert category by clicking on the apprpriate circle from the alert screen as described above, a list of all the alerts under that category is displayed.

The following fields appear in the alert list:

FieldDescription
AlertThe name of the alert.
TypeThe type of the alert.
MonitorThe name of the monitor for which the alert is created.
Last SeenThe last triggered timestamp of the alert.
InstanceThe instance name (if applicable) for which the alert is created.
ValueThe threshold value at which the alert is triggered.
DurationThe time passed since the alert was triggered.
24 Hours CountThis field displays the count of the all the severities in which the alert has been in the last 24 hours.
AcknowledgedThis field displays whether the alert has been acknowledged or not.
ActionsThere are multiple actions available for an alert which we will discuss later in the next section.

We can explore an alert in even further detail. Click on the alert name from the alert list to view the details related to that alert. The details shown would be relevant to the type of the alert triggered i.e. metric, log, or flow alert. Let us first look at the detail screen for a metric alert.

Metric Alert Details​

Here, you can see details such as the Monitor, IP, Group, Alert ID, Metric for which the alert is triggered, and much more.

You can also visualise important details via widgets available on this screen to take a deep dive into that alert.

WidgetDescription
Alert HistoryThis Widget shows the metric values for which the policy is configured, the threshold values configured in the policy, and the severity of the alerts over time based on the selected timeline.
HistoryThis widget shows the changes in the severity of the alert based on the selected timeline.
Metric TrendThis widget shows the changes in the values of the metric for which the alert is triggered based on the selected timeline.

Now, let us look into the details available for log alert.

Log Alert Details​

Here, you can see details such as the Alert ID, Counter, Trigger Condition, Severity, for which the alert is triggered, and much more.

You can also visualise important details via widgets available on this screen to take a deep dive into that alert.

WidgetDescription
Alert TrendThis widget shows count of log messages that qualify for alert evaluation based on the selected timeline and also highlights the point at which the alert is triggered.
Alert CountThis widget shows the number of times the alert is triggered at various points of time based on the selected timeline.
HistoryThis widget records the alert message and the time at which the alert is triggered
Log Explorer WidgetThis widget helps you to analyse the log messages that trigger the alert by directing you to that exact log message in Log Explorer.

Now, let us look into the details available available for flow alert.

Flow Alert Details​

Here, you can see details such as the Alert ID, Counter, Trigger Condition, Severity, for which the alert is triggered, and much more.

You can also visualise important details via widgets available on this screen to take a deep dive into that alert.

WidgetDescription
Alert TrendThis widget shows count of flows that qualify for alert evaluation based on the selected timeline and also highlights the point at which the alert is triggered.
Alert CountThis widget shows the number of times the alert is triggered at various points of time based on the selected timeline.
HistoryThis widget records the alert message and the time at which the alert is triggered
Flow Explorer WidgetThis widget helps you to analyse the flow that triggers the alert by directing you to that exact flow in Flow Explorer

Action on Alerts​

Clear Alert​

You can manually move an alert into the clear state if needed. Search the alert that you want to clear on the alert screen.

Click on to display the actions available for the alert. Select Clear Alert to move the alert into the clear state.

Supress Alert​

You can supress an alert for a maximum of 48 hours in case you do not wish to receive any further notifications related to that alert. Search for the alert that you want to acknowledge on the alert screen.

Click on to display the actions available for the alert. Select Suppress Alert and then select the number of hours for which you want to suppress alert from the pop-up.

Acknowledge Alert​

You can acknowledge an alert to indicate that appropriate action is being taken on the alert. Search the alert that you want to acknowledge on the alert screen.

Click to acknowledge the alert.