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Upgrade Guide: Version 8.0.14

note

It is crucial to have Motadata AIOps baseline version of 8.0.13 in order to seamlessly upgrade to Motadata AIOps version 8.0.14.

Motadata AIOpsLink
Ubuntu 24.04 (.iso)Download
Ubuntu 24.04 (.ova)Download
RHEL 9.4 (.tar)Download
Operating SystemVersionLink
Ubuntu18, 20, 22, 24Download
RHEL & CentOS7, 8, 9Download
WindowsClient OS 8 or Server OS 2012Download
WindowsClient OS 10, 11 or Server OS 2016, 2019, 2022Download
IBM-AIX7.xDownload

Prerequisites for Upgrade Patch​

Follow the steps mentioned below before installing the upgrade patch to ensure a seamless upgrade process to 8.0.14 version of Motadata AIOps:

note

These prerequisites are only required if the organization wishes to use the NCM Compliance feature. Otherwise, skip directly to the Upgrade Patch section in this guide.

1. Ensure AIOps server is running Ubuntu version 24.04.​

To check, execute either of the following commands:
cat /etc/os-release
lsb_release -a

In case the AIOps server OS version is lower than 24.04, upgrade the server before proceeding further.

2. Check for NCM License in Motadata AIOps​

If an NCM License is available, it is crucial to install PostgreSQL before upgrading to AIOps 8.0.14. If an NCM license is not available, you can proceed to install the upgrade patch using the links provided further in this guide.

3. PostgreSQL Installation (Internet Required)​

First, download PostgreSQL Packages for respective operating system:

Next, extract the package and navigate to the postgres-ubuntu directory. Then, execute the script having ./install.sh as its extension.

4. Verify PostgreSQL Installation​

  • Execute the sudo -u postgres psql command to check if PostgreSQL has installed successfully.
  • Execute the systemctl status postgresql command to check PostgreSQL service status.

5. Proceed with AIOps 8.0.14 Upgrade​

Once the installation of PostgreSQL is verified, proceed to use the upgrade patch mentioned in the next section to update Motadata AIOps to 8.0.14.

Upgrade Patches for 8.0.14​

motadata

Operating SystemLink
Ubuntu/RHELDownload

Motadata Agent Manager Upgrade for 8.0.14​

Operating SystemVersionLink
Ubuntu/RHEL/WindowsAllDownload

Agent Upgrade Patches for 8.0.14​

Operating SystemVersionLink
Ubuntu18Download
Ubuntu20Download
Ubuntu22Download
Ubuntu24Download
RHEL7, 8, 9Download
WindowsClient OS 8 or Server OS 2012Download
WindowsClient OS 10, 11 or Server OS 2016, 2019, 2022Download

Prerequisites for upgrading DB serverEnsure the Motadata AIOps service is not running before you perform this step.​

  1. Take a VM Snapshot/Backup: Before proceeding with the upgrade, ensure you take a VM snapshot or backup of all servers.
  2. Contact Motadata: If the AIOPS version is 8.0.4 or below, please contact the Engineering team for assistance with the upgrade.
  3. Free Disk Space: Ensure at least 60% free disk space on the /motadata partition to perform the patch. (Very Important)
  4. Disk IOPS Verification: Verify that the disk IOPS are greater than 250 Mbps before starting the server using the following command:
    sudo dd if=/dev/mapper/vg0-motadata of=test1.img bs=1G count=1 oflag=dsync

Upgrade Steps (Master, Database, Collector)​

note

Kindly refer Upgrade Guide in case you need to upgrade Ubuntu 20 to Ubuntu 24.

  1. Take a VM Snapshot/Backup: Before proceeding with the upgrade, ensure you take a VM snapshot or backup of all servers.

  2. Stop Motadata Services: Stop the motadata services for the Observer server, Primary server, Secondary server, Database server, and Collectors.

    service motadata stop

  3. Download AIOPS_UPGRADE.zip: Download and place the AIOPS_UPGRADE.zip file in the /motadata directory on all servers.

  1. Unzip the Upgrade Patch:

    unzip AIOPS_UPGRADE.zip

  2. Run the Upgrade Script: After unzipping the patch, run the upgrade script:

    sudo ./aiops-upgrade.sh
    note

    If the application and database are on the same server, proceed directly to Step 7. Otherwise, follow Step 6 first, and then move on to Step 7.

  3. Master App Server Patch:

    • Start the motadata service for the master application server.
    • Wait for the patch to be applied.
    • Verify the patch application by checking the patch-related logs.
    • Ensure the GUI screen for the master server is accessible.

  4. Final Steps:

    • Start the motadata service for the database server.
    • Start the motadata service for each collector, one by one.
    • Verify that data is visible on the monitoring screen.

Agent Upgrade (Ubuntu, Windows, RHEL/CentOS)​

  1. Download MOTADATA-MANAGER_UPGRADE.zip: Download the agent file from the above link and Upload the file on the Agent upgrade screen.
  2. Run Compatibility Check: Click 'Run Compatibility Check' and then click on 'Upgrade Now' for the agent that need to be upgraded.
  3. Wait for few moments: Kindly wait for a few moments for the upgrade to be completed.
  4. Download the Agent Upgrade Zip: Download the appropriate agent upgrade zip from the above link corresponding to the OS version of your system.
  5. Run Compatibility Check: Click 'Run Compatibility Check' and then click on 'Upgrade Now' for the agent that need to be upgraded.