Motadata AIOps Upgrade

Upgrading Motadata AIOps is a crucial aspect of ensuring that your system is equipped with the latest features, improvements, and security enhancements. This user guide will walk you through the upgrade process for the master, collectors, and agents in Motadata AIOps.

The upgrade can be performed in two modes:

• With internet access on the Motadata AIOps server
• Without internet access on the Motadata AIOps server.

Significance of Upgrade

Regular upgrades guarantee that your Motadata AIOps instance stays current, benefiting from performance optimizations, bug fixes, and new functionalities. Whether you are dealing with a major version upgrade or a minor one, maintaining up-to-date components is vital for optimal system functionality.

Components Available for Upgrade

Motadata AIOps Upgrade includes various components vital for system enhancement. Understanding these components ensures a precise and efficient upgrade process. The primary components available for upgrade include:

Master

In case of major version upgrades, the master components need to be upgraded first. Only after upgrading the master components you will be allowed to upgrade the collectors and agents.

• Master Application: The core application installed on the primary server and responsible for central management and coordination of system functionalities.

• Slave Application: Supplementary to the master, facilitating distributed system management. The availability of this component is subject to your Motadata AIOps deployment scenario.

• Primary Database: The central database storing critical system information.

• Secondary Database: A backup database ensuring data redundancy and system reliability.

Collectors

Responsible for gathering and forwarding data from diverse sources, aiding in comprehensive system monitoring.

In case of major version upgrades, you won't be able to upgrade a collector before upgrading the master components.

Agents

Agents installed on monitored devices, facilitate data collection, processing, and communication with the master for centralized management.

In case of major version upgrades, you won't be able to upgrade a collector before upgrading the master components.

Understanding the role of each component is essential for targeted upgrades, ensuring a synchronized and optimized Motadata AIOps system.

Offline Upgrade (Upgrading without Internet Access)

For Motadata AIOps installed on a server where internet access is unavailable, you can initiate the upgrade by obtaining the upgrade file from the Motadata website.

Next, you need to upload the file to the Upgrade section in Motadata Health where a compatibility check will be performed after you upload the file. Motadata AIOps analyzes upgrade dependencies among master, collectors, agents, and databases.

For major version upgrades, the master must be upgraded first, followed by individual upgrades to child components such as the collectors and agents, if applicable. Users can then proceed to upgrade components individually.

Click the Upgrade Now button and upgrade the components that are eligible for an upgrade based on the upgrade file you uploaded.

Step by Step Process for Offline Upgrade

Once an update is available for Motadata AIOps, you will be notified via Email and a link to download the upgrade file will be sent to you via E-mail.

1. Download the file from the link sent to you via release notes or the link available on the Motadata AIOps website.

2. Select the Health Monitoring icon present at the top of the screen in Motadata AIOps. Select the Upgrade tab.

3. Select the and upload the upgrade file you downloaded in the first step.

4. Select the Run Compatibility Check to run the compatibility check of the upgrade file.

5. Once you run the compatibility check, you will be able to upgrade the indivual components as per the upgrade file you have uploaded.

6. Navigate to the component that you want to upgrade under Master, Collectors, or Agents and click on the Upgrade Now button against that component that you want to upgrade.

note

For major version upgrades, the master must be upgraded first, followed by individual upgrades to child components such as the collectors and agents, if applicable. You cannot upgrade any other components untill you upgrade the Master in case of a major version upgrade.

Online Upgrade (Upgrading with Internet Access)

For Motadata AIOps installed on a server where internet access is available, Motadata AIOps streamlines the upgrade process for you. The system automatically detects available upgrades and prompts the user with notifications.

Similar to the offline mode, a dependency check is performed on the backend to ensure compatibility and manage dependencies.

When a notification message is displayed on the screen to update Motadata AIOps that reads, "New AIOps Upgrade is Available. Upgrade Now", Click on the Upgrade Now button to navigate to the Upgrade tab of the Motadata Health screen.

For major version upgrades, the master must be upgraded first, followed by individual upgrades to child components such as the collectors and agents, if applicable. Users can then proceed to upgrade components individually.

Click the Upgrade Now button and upgrade the components that are available for an upgrade.

This user guide provides a comprehensive walkthrough of the Motadata AIOps upgrade process in both offline and online modes. Whether your server has internet access or not, maintaining up-to-date components is crucial for optimal system performance. Follow the detailed steps mentioned above to ensure a smooth and efficient upgrade for your Motadata AIOps instance.

Upgrade Screen

Navigation

Select the Health Monitoring icon present at the top of the screen in Motadata AIOps. Select the Upgrade tab. The Motadata AIOps Upgrade screen is displayed.

Upgrade Screen Fields

Master Tab

The following fields are available on the Master tab:

Field	Description
Hostname	Indicates the hostname of the master component.
Role	Indicates the role of the master component, distinguishing between the primary master and any secondary (slave) masters within a distributed system.
IP	Indicates the IP address of the master component.
Version	Indicates the current version of the master component, providing a reference for upgrade compatibility.
Last Action Status	Indicates the status of the last performed action on the master component.
Upgrade State	Indicates the current state of the upgrade process for the master component, indicating whether it is ready for an upgrade or if an upgrade is in progress.

Collectors Tab

The following fields are available on the Collectors tab:

Field	Description
Collectors	Indicates the hostname of the collector.
Type	Specifies the type of each collector, whether Linux based or Windows based.
IP	Indicates the IP address of the collector.
Version	Indicates the current version of the collector, providing a reference for upgrade compatibility.
Comptability	Indicates the compatibility status of the collector.
Last Action Status	Indicates the status of the last performed action on the Collector.
Upgrade State	Indicates the current state of the upgrade process for the Collector, indicating whether it is ready for an upgrade or if an upgrade is in progress.

Agents Tab

The following fields are available on the Agents tab:

Field	Description
Agents	Indicates the hostname of the agent.
Type	Specifies the type of each agent, whether Linux based or Windows based.
IP	Indicates the IP address of the agent.
Version	Indicates the current version of the agent, providing a reference for upgrade compatibility.
Comptability	Indicates the compatibility status of the agent.
Last Action Status	Indicates the status of the last performed action on the agent.
Upgrade State	Indicates the current state of the upgrade process for the agent, indicating whether it is ready for an upgrade or if an upgrade is in progress.

Understanding these fields is crucial for navigating the upgrade screen and effectively managing the upgrade process in Motadata AIOps.