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Overview

Upgrading Motadata AIOps is a crucial aspect of ensuring that your system is equipped with the latest features, improvements, and security enhancements. This user guide will walk you through the upgrade process for the master, collectors, and agents in Motadata AIOps.

Regular upgrades guarantee that your Motadata AIOps instance stays current, benefiting from performance optimizations, bug fixes, and new functionalities. Whether you are dealing with a major version upgrade or a minor one, maintaining up-to-date components is vital for optimal system functionality.

MotaAgent Upgrade​

Agents installed on monitored devices, facilitate data collection, processing, and communication with the master for centralized management.

For Motadata AIOps installed on a server where internet access is unavailable, you can initiate the upgrade by obtaining the upgrade file from the Motadata website.

Next, you need to upload the file to the Upgrade section in Motadata Health where a compatibility check will be performed after you upload the file. Motadata AIOps analyzes upgrade dependencies among master, collectors, agents, and databases.

For major version upgrades, the master must be upgraded first, followed by individual upgrades to child components such as the collectors and agents, if applicable. Users can then proceed to upgrade components individually.

Click the Upgrade Now button and upgrade the components that are eligible for an upgrade based on the upgrade file you uploaded.

Step by Step Process for the Upgrade​

Once an update is available for Motadata AIOps, you will be notified via Email and a link to download the upgrade file will be sent to you via E-mail.

  1. Download the file from the link sent to you via release notes or the link available on the Motadata AIOps website.

  2. Select the Health Monitoring icon present at the top of the screen in Motadata AIOps. Select the Upgrade tab.

  3. Select the and upload the upgrade file you downloaded in the first step.

  4. Select the Run Compatibility Check to run the compatibility check of the upgrade file.

  5. Once you run the compatibility check, you will be able to upgrade the indivual components as per the upgrade file you have uploaded.

  6. Navigate to the component that you want to upgrade under Master, Collectors, or Agents and click on the Upgrade Now button against that component that you want to upgrade.

note

For major version upgrades, the master must be upgraded first, followed by individual upgrades to child components such as the collectors and agents, if applicable. You cannot upgrade any other components untill you upgrade the Master in case of a major version upgrade.

Upgrade Screen​

Select the Health Monitoring icon present at the top of the screen in Motadata AIOps. Select the Upgrade tab. The Motadata AIOps Upgrade screen is displayed.

Upgrade Screen Fields​

Agents Tab​

The following fields are available on the Agents tab:

FieldDescription
AgentsIndicates the hostname of the agent.
TypeSpecifies the type of each agent, whether Linux based or Windows based.
IPIndicates the IP address of the agent.
VersionIndicates the current version of the agent, providing a reference for upgrade compatibility.
ComptabilityIndicates the compatibility status of the agent.
Last Action StatusIndicates the status of the last performed action on the agent.
Upgrade StateIndicates the current state of the upgrade process for the agent, indicating whether it is ready for an upgrade or if an upgrade is in progress.

Understanding these fields is crucial for navigating the upgrade screen and effectively managing the upgrade process in Motadata AIOps.