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Upgrade Guide: Version 8.0.13

Motadata AIOpsLink
Ubuntu 24.04 (.iso)Download
Ubuntu 24.04 (.ova)Download
RHEL 9.4 (.tar)Download
Operating SystemVersionLink
Ubuntu14, 16, 18, 20, 22, 24Download
RHEL & CentOS7, 8, 9Download
WindowsClient OS 8 or Server OS 2012Download
WindowsClient OS 10, 11 or Server OS 2016, 2019, 2022Download
IBM-AIX7.xDownload

Upgrade Patches for 8.0.13​

Operating SystemLink
Ubuntu/RHELDownload
note

Prerequisites for RHEL and Ubuntu Installations

Ensure the Motadata AIOps service is stopped before you perform these steps:

  1. Download and extract the upgrade patch in /motadata directory. After the upgrade, ensure the service is not running.
  2. Remove the motadata/python-embedded directory from /motadata.
  3. Then, download and extract the below-mentioned file of your respective OS in /motadata directory.
  4. After replace the motadata/python-embedded directory and start the motadata service.
Operating SystemLink
UbuntuDownload
RHELDownload

Motadata Agent Manager Upgrade for 8.0.13​

Operating SystemVersionLink
Ubuntu/RHEL/WindowsAllDownload

Agent Upgrade Patches for 8.0.13​

Operating SystemVersionLink
Ubuntu14Download
Ubuntu16Download
Ubuntu18Download
Ubuntu20Download
Ubuntu22Download
Ubuntu24Download
RHEL7, 8, 9Download
WindowsClient OS 8 or Server OS 2012Download
WindowsClient OS 10, 11 or Server OS 2016, 2019, 2022Download

Prerequisites for upgrading DB serverEnsure the Motadata AIOps service is not running before you perform this step.​

  1. Take a VM Snapshot/Backup: Before proceeding with the upgrade, ensure you take a VM snapshot or backup of all servers.
  2. Contact Motadata: If the AIOPS version is 8.0.4 or below, please contact the Engineering team for assistance with the upgrade.
  3. Free Disk Space: Ensure at least 60% free disk space on the /motadata partition to perform the patch. (Very Important)
  4. Disk IOPS Verification: Verify that the disk IOPS are greater than 250 Mbps before starting the server using the following command:
    sudo dd if=/dev/mapper/vg0-motadata of=test1.img bs=1G count=1 oflag=dsync

Upgrade Steps (Master, Database, Collector)​

note

Kindly refer Upgrade Guide in case you need to upgrade Ubuntu 20 to Ubuntu 24.

  1. Take a VM Snapshot/Backup: Before proceeding with the upgrade, ensure you take a VM snapshot or backup of all servers.

  2. Stop Motadata Services: Stop the motadata services for the Observer server, Primary server, Secondary server, Database server, and Collectors.

    service motadata stop

  3. Download AIOPS_UPGRADE.zip: Download and place the AIOPS_UPGRADE.zip file in the /motadata directory on all servers.

  1. Unzip the Upgrade Patch:

    unzip AIOPS_UPGRADE.zip

  2. Run the Upgrade Script: After unzipping the patch, run the upgrade script:

    sudo ./aiops-upgrade.sh
    note

    If the application and database are on the same server, proceed directly to Step 7. Otherwise, follow Step 6 first, and then move on to Step 7.

  3. Master App Server Patch:

    • Start the motadata service for the master application server.
    • Wait for the patch to be applied.
    • Verify the patch application by checking the patch-related logs.
    • Ensure the GUI screen for the master server is accessible.

  4. Final Steps:

    • Start the motadata service for the database server.
    • Start the motadata service for each collector, one by one.
    • Verify that data is visible on the monitoring screen.

Agent Upgrade (Ubuntu, Windows, RHEL/CentOS)​

  1. Download MOTADATA-MANAGER_UPGRADE.zip: Download the agent file from the above link and Upload the file on the Agent upgrade screen.
  2. Run Compatibility Check: Click 'Run Compatibility Check' and then click on 'Upgrade Now' for the agent that need to be upgraded.
  3. Wait for few moments: Kindly wait for a few moments for the upgrade to be completed.
  4. Download the Agent Upgrade Zip: Download the appropriate agent upgrade zip from the above link corresponding to the OS version of your system.
  5. Run Compatibility Check: Click 'Run Compatibility Check' and then click on 'Upgrade Now' for the agent that need to be upgraded.