Create ServiceNow Integration Profile
Overview
Integration Profile will facilitate raising an incident based on the alert generated on the Motadata AIOps. You can map multiple fields, for instance Group, Technician, Category, Service, Impact, and Urgency right from the Integration Profile screen.
Navigation
Go to Menu. Select Settings 
. After that, Go to Integration 
and select ServiceNow. The Motadata ServiceNow integration screen is displayed.
Integration Profile Screen
On this screen you will be able to view all the configured Integration Profile for all the integration types. Following are all the option available on the screen:
| Field | Description |
|---|---|
| Profile Name | Name of the Integration profile. |
| Description | Description of the Integration profile. |
| Integration Type | Type of the integration selected for the profile. |
| Used Count | Number of times the profile is mapped with an alert. |
| Action | Actions available for the Integration profile; will be discussed in detail further in the guide. |
To create a new Integration Profile, click on the Create Integration Profile button.
Integration Profile Parameters
You will need to configure integration profile parameters on Motadata AIOps in order to properly create Incidents/Events on ServiceNow. Enter the following details on the Create Integration Profile page:
| Field | Description |
|---|---|
| Profile Name | Provide a profile name for the integration profile. |
| Integration Type | Select Service Now from the dropdown menu. |
| Description | Enter a description for the integration profile, if required. |
| Category | Select a category from the dropdown menu. |
| Sub-Category | Select a sub-category from the dropdown menu. |
| Group | Select a Group from the dropdown menu. The list of Group will be imported as is from ServiceNow. |
| Technician | Technician will be auto-selected based on the group. You can request a specific technician from the dropdown menu. |
| Impact | Select Impact severity for the alert from the dropdown. |
| Urgency | Select an urgency timeline for the alert from the dropdown. |
| Service | Choose a service from the dropdown. |
| Service Offering | Select a service offering based on the option you chose in the Service field. |
| Delay Trigger | Enter a numerical value to delay the ticket generation on ServiceNow. The value is in minutes. |
| Business Hour | Use the dropdown to select business hour timings. ServiceNow will only generate tickets during the specified business hours. |
| Do not trigger if the alert is Acknowledged | This option is only available when Delay Trigger option is active. If the alert is acknowledged, no incident will be created on ServiceNow. |
| Auto Close Ticket | Toggle this button to automatically close the ticket in ServiceOps when the corresponding alert moves to a clear severity state in AIOps. |
| Ticket Status | This option is only available when Auto Close Ticket is enabled. You can choose if you want to show the status of cleared tickets as Closed or Resolved upon Auto-Close. |
Select the Reset button to erase all the current field values, if required.
Select the Create Integration Profile button to create the profile.