Configuring AIOps to ServiceOps Integration
Overview
The ServiceOps Integration module in Motadata AIOps facilitates seamless integration with Motadata ServiceOps, an IT Service Management (ITSM) tool. This integration empowers users to create incidents in ServiceOps automatically when specific alerts with predefined severities are triggered in Motadata AIOps. By streamlining incident management processes, organizations can enhance their response efficiency and ensure timely resolution of critical issues.
Navigation
Go to Menu. Select Settings 
. After that, Go to Integration 
and select Motadata ServiceOps. The Motadata ServiceOps integration screen is displayed.
Integration Steps
Ensure that the necessary prerequisites are met, including the creation of the integration in ServiceOps and obtaining the related Client ID and Client Secret, before proceeding with the integration configuration.
To configure the integration with Motadata ServiceOps, enter the following details on the ServiceOps integration screen:
| Field | Description |
|---|---|
| Server URL | Provide the URL of the ServiceOps server. |
| URL Timeout | Specify the timeout duration for establishing the connection with the ServiceOps server. |
| User Name | Enter the username of the ServiceOps account to be used for integration. |
| Password | Provide the password for the ServiceOps account. |
| Client ID | Enter the client ID of the integration obtained from ServiceOps. |
| Client Secret | Provide the client secret of the integration obtained from ServiceOps. |
| Source | Specify the ServiceOps source that you have registered in ServiceOps. The value in this field will be shown as the Source in the ServiceOps incident. For example, if you have registered 'AIOps' as a Source in ServiceOps, you can enter 'AIOps' in this field. When the incident is created in ServiceOps via AIOps, the incident will have Source as 'AIOps'. |
| Failover Email | Specify the email address where notifications will be sent in case the integration gets disconnected. |
| Urgency:Low | Map the selected alert severity to create incidents with low urgency in ServiceOps. |
| Urgency:Medium | Map the selected alert severity to create incidents with medium urgency in ServiceOps. |
| Urgency:High | Map the selected alert severity to create incidents with high urgency in ServiceOps. |
| Urgency:Urgent | Map the selected alert severity to create incidents with urgent urgency in ServiceOps. |
| Auto Close Ticket | Toggle this button to automatically close the ticket in ServiceOps when the corresponding alert moves to a clear severity in AIOps. |
| Ticket Status | Select the status (Resolved or Closed) of the incident to which the ticket should move once it is auto-closed. |
Select the Reset button to erase all the current field values, if required.
Select the Test button to test the integration configuration.
Select the Save button to save the integrations configuration.