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Private Cloud Network

Discover assets hosted in private cloud environments, such as Nutanix, by configuring a dedicated Private Cloud Network scan.

A private cloud is a computing environment dedicated to a single organization. Unlike public cloud services, it offers exclusive access to resources hosted on-premises or in a third-party data center, with higher control, customization, and security. ServiceOps discovers private cloud assets by connecting directly to the private cloud infrastructure using IP addresses and stored credentials.

To access Private Cloud Network, navigate to Admin > Discovery and Agents > Discovery > Private Cloud Network.

Private Cloud Network list page showing existing private cloud scans

Create a Private Cloud Network Scan​

  1. Click Create Private Cloud Network. The following popup appears.

Create Private Cloud Network popup showing all configuration fields

  1. Enter the following details:

    FieldDescription
    NameEnter a name for the private cloud network scan.
    Connection TimeoutEnter the time in seconds after which the connection attempt closes if unresponsive.
    LocationSelect the location of the private cloud network.
    DepartmentSelect the department for discovered assets.
    IP AddressesEnter the IP addresses to scan. Import IP addresses in bulk using the Import IP Addresses link.
    DescriptionEnter a brief description of the scan.
    CredentialsSelect the credentials from the dropdown. Create new credentials inline using the Create Credentials link. New credentials are selected automatically.
    PollerSelect a Poller service to route the scan through that Poller.
    Proxy ServerSelect a Proxy Server if internet access to the private cloud infrastructure requires one.
  2. Click Save. The scan appears on the list page. Now, you can configure a scheduler, or initiate the scan immediately using the Discover New Asset option or poll the existing asset. Once clicked, the discovery process will get initiated and the progress will appear on the Discovery Service page.

Actions on the List Page​

After saving a private cloud scan, the following actions are available from the scan row.

Scheduler​

Select Scheduler on the scan row to configure automated discovery and polling runs for that scan. The scheduler popup displays two tabs:

Create Private Cloud Network

  • Discover Scan Schedule: Configure to automatically populate the inventory with newly discovered private cloud assets and CIs.
  • Polling Scan Schedule: Configure to regularly poll existing private cloud assets and CIs to monitor their status and update their details.

Discover Scan Schedule

Click Create Discovery Schedule and configure the following:

Discovery Schedule

  1. Schedule Type: Select the type of schedule:
    • Once: Runs only once on the selected start date.
    • Daily: Runs daily from the selected start date and time.
    • Weekly: Runs once a week on the selected day and time. Provide a start date.
    • Monthly: Choose when the scheduler runs:
      • On Specific Date: Select the Date and Month for the schedule to run.
      • On Specific Day: Select the Occurrence (for example, first or second), Weekday (for example, Monday or Tuesday), and Month.
    • Interval: Set the interval in hours or days within which the schedule runs. Provide a start date.
  2. Automatically add Assets in CMDB?: Select Yes to add discovered assets to CMDB automatically after each scan.
  3. Email: Enter one or more email addresses to receive scan completion notifications.

Click Save to activate the schedule.

Polling Scan Schedule

Configure to regularly poll existing private cloud assets and CIs to refresh their details. Click Create Polling Schedule and configure the following:

Polling Schedule

  1. Schedule Type: Select the polling frequency:
    • Once: Polls only once on the selected start date.
    • Daily: Polls daily from the selected start date and time.
    • Weekly: Polls once a week on the selected day and time. Provide a start date.
    • Monthly: Choose On Specific Date or On Specific Day and configure the date, occurrence, weekday, and month accordingly.
    • Interval: Set the interval in hours or days. Provide a start date.
  2. Email: Enter one or more email addresses to receive polling completion notifications.

Click Save. Scheduled runs appear in the Discovery Service tab at the configured time.

Discover New Asset​

Click Discover New Asset on the scan row to trigger an immediate scan for newly added assets in the private cloud environment. A confirmation dialog appears asking "Do you want newly scanned Entities in Asset/CI list?"

Select one of the following options:

  • Yes: Adds the newly discovered entities directly to the Asset or CI list, based on the configured Discovery Preference Rule.
  • No, Add in Stage: Runs the scan but places discovered entities in Stage instead of the Asset or CI list.
  • Cancel: Closes the dialog without running the scan.

Poll Existing Asset​

Click Poll Existing Asset to refresh the details of already-discovered private cloud assets without running a full discovery.

Edit and Delete​

Click Edit to update the scan configuration. Click Delete to remove the scan if it is no longer needed.

Add Asset in Stage / Add CI in Stage​

Select Add Asset in Stage or Add CI in Stage from the row actions to review and promote staged items manually.

Add Asset in Stage

Select Add Asset in Stage to open the Asset in Stage dialog. It lists all assets currently in stage that were not directly added to the Asset list.

Asset in Stage dialog showing staged hardware assets with asset type filter, checkbox selection, and Add to Asset button

  1. Asset Type filter: Use the dropdown (for example, All Hardware IT Assets) to filter the list by asset type.
  2. Select assets: Use the checkboxes to select one or more assets. Use the search field to find specific assets by field or keyword.
  3. Add to Asset: Click Add to Asset to move the selected assets to the Asset list. Click Delete to remove them from stage, or click Cancel to close without making changes.

Add CI in Stage

Select Add CI in Stage to open the CI in Stage dialog. It lists all CIs currently in stage that were not directly added to the CI list.

CI in Stage dialog showing staged CIs with CI type filter, checkbox selection, and Add to CMDB button

  1. CI Type filter: Use the dropdown (for example, All CI) to filter the list by CI type.
  2. Select CIs: Use the checkboxes to select one or more CIs. Use the search field to find specific CIs by field or keyword.
  3. Add to CMDB: Click Add to CMDB to move the selected CIs to CMDB. Click Delete to remove them from stage, or click Cancel to close without making changes.

Import Private Cloud Network​

Use Import Private Cloud Network to bulk-import private cloud network scan configurations from a CSV or Excel file instead of creating each scan manually.

To access this feature, navigate to Admin > Discovery and Agents > Discovery > Private Cloud Network and click Import Private Cloud Network on the list page. The Private Cloud Network Batches page appears, listing all previous import batches.

Private Cloud Network Batches list page showing no previous imports and the Import Batch button

Click Import Batch. The Import Batch panel appears with two steps: Upload CSV and Map Fields.

Step 1: Upload CSV

Import Batch panel showing Step 1 Upload CSV with Import File Type, Private Cloud Type, Upload CSV section, and Next button

Configure the following:

  1. Import File Type: Select CSV or Excel as the file format.
  2. Private Cloud Type: Select the private cloud provider for all scans in this import, for example Nutanix.
  3. Upload CSV: Download the sample CSV file using the Click here link to see the expected column format. Prepare your file in UTF-8 format with field names in the first row.
  4. Select CSV: Click Select CSV to upload your prepared file.
  5. Click Next to proceed to the field mapping step.

Step 2: Map Fields

Import Batch panel showing Step 2 Map Fields with Private Cloud Network Details fields mapped to CSV columns

Map the columns from your CSV file to the corresponding system fields under Private Cloud Network Details:

System FieldDescription
NameRequired. Maps to the scan name column in your CSV.
Location NameMaps to the location column in your CSV.
Department NameMaps to the department column in your CSV.
DescriptionMaps to the description column in your CSV.
Credentials NameRequired. Maps to the credentials name column in your CSV.
PollerMaps to the Poller column in your CSV.

Click Save Batch to start the import. Click Previous to go back to Step 1, or Cancel to close without importing.