Task Management

Tasks are the activities that are done to fulfill different types of requests. Also, the tasks can be independent activities that are not related to any module.

Here, in the Admin module, the Task Management group has the options that are specific to customize the Task module. It has the following features:

Task TypesManage the values available in the type dropdown to classify tasks across modules.Task FormCustomize the task form by adding and managing fields to capture the right details for each task.Task Form RuleManage rules that control the behavior and visibility of fields on the task form.Task StatusManage the status values that track the progress and lifecycle of tasks within ServiceOps.