Organization

The organization group has features to customize the settings of the organizational level. In this system, you can change the following things:

AccountManage your account details and view subscription information for your ServiceOps instance.BrandingCustomize the product's branding including logos and names to reflect your organization's identity.DepartmentsCreate and manage the departments within your organization for better classification and routing of requests.LocationsConfigure locations for your branches and offices. Locations are used in request, problem, and change requests.Business HoursDefine your organization's business hours. Technician groups use these hours for SLA calculations.AnnouncementsBroadcast announcements to requesters, technician groups, or all technicians. Announcements are displayed on the Dashboard.Business ServiceDefine business services that can be associated with problems or requests for better categorization and tracking.System PreferenceManage various user and application-level settings to tailor ServiceOps to your organization's needs.SecurityConfigure and manage the password policy for users to enforce security standards across your organization.PriorityCustomize the color symbols associated with each priority value to visually distinguish urgency levels.ImpactCustomize the color symbols associated with each impact value to indicate the severity of an issue at a glance.UrgencyCustomize the color symbols associated with each urgency value to quickly convey how time-sensitive an issue is.Application MaintenanceManage database backups, licensing, and log management to keep your ServiceOps instance running smoothly.Leave ManagementCreate and manage leave types and their settings to track technician availability and absence.Proxy Server ConfigurationConfigure proxy server settings to route ServiceOps network traffic through your organization's proxy.Privacy SettingsConfigure privacy settings to ensure your ServiceOps instance complies with GDPR regulations.Managed Services ProviderCreate and manage multiple service providers to support a managed services delivery model in ServiceOps.Digital SignatureConfigure digital signature settings to enable secure, verifiable approvals and sign-offs within ServiceOps workflows.