How Tos
This section provides practical, step-by-step guides to help you achieve specific tasks and configurations within ServiceOps.
The "How-Tos" section is designed for users seeking direct solutions and procedural instructions for various ServiceOps functionalities. It caters primarily to End Users, IT Staff / Technician, and IT Admins who need to perform specific actions, troubleshoot common issues, or configure aspects of the system. Support Engineers and Delivery/Implementation Consultants may also find these guides useful for reference and advanced problem-solving.
This section covers a range of topics from basic operations to more complex configurations, ensuring you can efficiently leverage ServiceOps to manage your IT services.
Available How-To Guides
- Configuring HA Proxy in DMZ
- Converting Standalone Mode to Distributed Mode
- Patch Management for Air-Gapped Networks
- Understanding Asset Uniqueness Rules and Their Impact
- How to Integrate NMS with ServiceOps
- How to Discover ChromeOS Devices
- Maximize Asset/CI Discovery with Discovery Patterns
- How to Automate Asset/CI Discovery
- How to Create a Technician with Dashboard/Report Role
- How to Schedule Reports/Dashboards for Technicians
- How to Use Package Deployment
- How to Reset Ticket ID Count
- How to Auto-Upgrade Agent
- How to Configure FileDB Path