Example Scenario 7

The Integration Connector enables seamless automation of Active Directory (AD) tasks through workflows in ServiceOps. This use case demonstrates how a workflow can be configured to automatically create a new user in AD when a ticket category is changed.

Workflow Configurations

1. Create a Workflow with the following statements:

• Name: Create User

• Module: Request

• Workflow Type: Event-Based

• Trigger: When the Category field of a request is changed (from any value to any value).

• Action: Execute App Integration

  • Application: Microsoft Active Directory
  • App Integration: Windows 11 SSL

• Input Mappings:

Key (Active Directory Fields)	Value (ServiceOps)
mail	{#mail}
Action	Create New User
Password	{#Password}
Username	{#Username}

note

The Key is from the Active Directory. Value is from ServiceOps

• Output Mappings:

Key	Value
Set Result (These are fixed keys in ServiceOps)	Success

2. Once done, click Save Workflow.
3. Now, whenever the category of a request is updated, the system will automatically execute the integration, triggering the "Create New User" action in Active Directory. The new user will be created in the Active Directory with the provided email, username, and password from the request fields.

Similarly, you can perform other actions on the Active Directory users like enable, disable, and update.