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Version: 8.5.X

Example Scenario 1

To understand the workflow, a small case scenario is considered. Here, you will see:

  • Triggering of workflow condition
  • Execution of workflow action

A workflow with the following statements is created:

  • Name: Priority is high when the impact is on business.
  • Trigger Statement: When a new request is created.
  • Condition Statement 1: When the impact = business.
  • Action for condition statement 1: Set priority = high.
  • Condition Statement 2: When the impact = department.
  • Action for condition statement 2: Set priority = medium.

Workflow for Example Scenario

Now, create a request with impact = department. The priority of the request should automatically take the value 'medium'.

Workflow when Impact is on Department

When the Impact value is changed to 'Business', the Priority of the request changes to 'High'.

Workflow when Impact is on Business