📄️ Introduction
The Support Portal is for the requesters who want to raise their requests related to any incident or service they require. Apart from raising requests, the requesters can chat with the Motadata Chatbot to solve their queries. Also, the changes, assets, and approvals assigned to the logged-in user can be reviewed.
📄️ Active Directory Self Service
When any LDAP user forgets his password or account gets locked, one can login to the Support Portal and directly unlock or reset the password. For Non-Logged In users tap the option Active Directory Self Service as shown below.
📄️ Requests and Services
From the Requests page, you can report the incidents and create requests.
📄️ My Changes
- This page displays a list of Changes created by the logged in User.
📄️ My Assets
The My Assets page displays a comprehensive list of assets used by the logged-in user. On this page, users can view asset details but cannot manage them. For example, if a user named John is logged in and uses a Windows Laptop, all assets associated with him will appear in this list along with their details.
📄️ My CIs
The My CIs page displays a comprehensive list of Configuration Items (CIs) used by the logged-in user. On this page, users can view CI details but cannot manage them. For example, if a user named John is logged in and uses a Windows Laptop, all CIs associated with him will appear in this list along with their details.
📄️ Projects
Requesters can access the Project Management module through the Support Portal, allowing them to view, manage, and contribute to projects based on the permissions assigned via OOB or custom roles. Previously, this module was limited to technicians only.
📄️ Knowledge
Knowledge section is the library of all the articles, guides, and FAQs that are related to this system. The content of this section is available to all the people who can access the system URL. The knowledge articles here are generally managed by the authenticated users who are also subject matter experts. The knowledge helps people to get self aware about something before raising unnecessary tickets.
📄️ My Approvals
The Approval List page displays all the approvals that needs your attention. Here, you can view the list based on the approval status. To view the page,
📄️ My Tasks
The My Tasks menu enhances visibility and task management for requesters involved in project-related activities. This feature allows requesters to conveniently view and track the progress of their assigned project tasks directly from the Support Portal interface.
📄️ My Profile
You can use the ‘My Profile’ menu to manage your profile and update the demographic details.
📄️ Chat Support
The chat support enables to provide immediate assistance to the requesters. For regular queries the chat agent provides the appropriate responses. In case, additional resolution is required, the requesters can also chat with the technicians. Once, an online technician claims the request, the requester can start the communication. The requester can also share images and documents with the technicians.