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Version: 8.5.X

My Team

The page displays a list of technicians and requesters whose reporting manager is the logged-in user.

From here, you can search for the required user as well as delegate approval of the team members.

My Team List

Delegate Approval​

To delegate the approval authority of a member to another member,

  1. Click the Delegate Approval icon next to the name whose authority you want to transfer.

Delegate Approval Option

A popup appears.

Delegate Approval Popup

  1. Enable the option Delegate Approvals and enter the below details:
  • Delegate To: Select the user to whom you want to assign the approval responsibility on your behalf.
  • Delegation Start Date: Select the start date from which the delegated user can approve or reject the requests. The start date must be greater than the current date.
  • Delegation End Date: Select the end date till which the delegated user can approve or reject the requests.
  • Comments: Enter the comments for delegation.

Once done, click Update, and an email notification will be sent to the delegated user. Also, a notification is displayed whenever the delegator sign-ins to ServiceOps.