📄️ How to Integrate NMS with ServiceOps?
ServiceOps supports integration with a monitoring tool like Network Monitoring System (NMS). Using this, tickets of the alerts generated in NMS can be automatically created in ServiceOps. Then, NMS communicates with ServiceOps to send the Alert status, update the alert status, and show the ticket information from the tool on the NMS screen. Thus, whenever an alert will generate for some devices in NMS, a ticket will get created in ServiceOps for the same. Once created, a technician will be assigned to analyze and resolve the ticket. The entire communication between ServiceOps and NMS is based on Rest API. You can view the communication through the below figure.
📄️ Patch Management for Air Gap Networks
Air gap networks are closed networks with no interface connected to the outside (Internet) world. The resources are generally kept in an isolated network to protect them from vulnerabilities. Hence, if a machine is placed in such a network, a physical medium, like CD/USB drive, is required to transfer the data manually between them.
📄️ How to Configure File DB Path?
Overview
📄️ How to Reset Ticket ID Count?
Overview
📄️ How to Install Agent via ServiceOps and Auto-Upgrade it?
Overview