📄️ Overview
The automation group has features that act to perform some activities based on the pre-defined conditions. It includes workflow, SLA, notifications, schedules, etc. In this system, you can automate the following things:
🗃️ Workflow
9 items
🗃️ SLA
4 items
🗃️ Approval Workflow
4 items
🗃️ Event Notifications
4 items
📄️ Auto Assignment
When a new ticket (Request, Problem, Change, and Release) comes, it is an open ticket, and not assigned to any technician. To prevent a pile of unattended tickets, you can automatically assign them to the desired technicians. The system filters a set of technicians before applying the logic.
🗃️ Scenario
3 items
🗃️ Incident Schedules
2 items
🗃️ Task Schedule
2 items
🗃️ Integrations
6 items
📄️ Custom Script
As the name suggests, Custom Scripts are scripts created based on specific user requirements. When default configurations are not enough that time custom configurations are used to get the desired result.