Agent Installation
This section describes the procedure to install various agents in the client or target machines. Agents are software programs using which you can discover your device in the ServiceOps Portal. Once the devices are discovered, you can later use them for asset management, patch management, package management, etc.
The type of agents that you can install are:
- Discovery Agents
- RDP Agents
- Discovery + RDP Agents
You can install the Motadata ServiceOps discovery agents on the below platforms:
Motadata ServiceOps supports Remote Desktop Protocol (RDP). Using this the technicians can remotely access the client machine, analyze the issue, and resolve it soon. It is often used by the users working remotely, administrators, and the support technicians.
- In SaaS application, only RDP config type is supported.
- The ports required for installing an agent are:
- HTTP - 80
- HTTPS - 443
To use a remote desktop session, you need to follow the below steps:
- Install the RDP server from the backend.
- Configure RDP in the ServiceOps GUI.
- Install the RDP Agent in the target machine.
You can install the Motadata ServiceOps RDP agents on the below platforms:
Motadata ServiceOps agent supports installing of both discovery and RDP agents together using a single file. This helps the users who want to discover and use the RDP feature together to run only a single file instead of two individual files.
You can install the Motadata ServiceOps combined agent using the below links:
For the agent installation steps, refer to the Motadata Windows RDP Agent Installation Guide.