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Version: 8.4.X

Overview

Geolocation is the process of identifying the location of a device or person using various technologies. It helps in tracking the location of devices in movement. It plays an important role in domains like Transport, Logistics, Security, Marketing, navigation, etc. where keeping a track of the device location is required. For example: in the IT industry, organizations have multiple assets deployed at multiple locations, and geolocation makes it easy to keep a track of them.

Here, geolocation is used to track and monitor the whereabouts of the hardware assets.

note
  • Currently, Windows Laptops, Windows Desktops, Windows Servers, and Hyper V asset types are supported for Geolocation.
  • Currently, Geolocation details are fetched based on the Windows Agent.

Prerequisites:​

  • Internet connectivity should be available.
  • Location permission settings should be enabled in the asset/device where the agent is installed. To enable geolocation on Windows devices, refer to Windows location service and privacy page.
  • Geolocation should be enabled in ServiceOps from the Admin > Asset Management > Geolocation page.
  • Restart the agent service when the Geolocation option is enabled from the Hardware Asset Details > Geolocation > Geolocation Detail tab of the particular asset.

To use this feature,

  1. Enable the Geolocation option from the Geolocation Preference. Once enabled, its features will become available globally for the supported asset types.
  2. Configure the Geolocation History Preference based on which you want to view data.
  3. On the Hardware Asset List page, select the asset for which you want to enable Geoloation, open its Hardware Asset Details page > Geolocation tab > Geolocation Detail tab, and set the preference. You can set it as Live or Default. Based on the preference, the asset's location will appear on the map. Similarly, you can set the preference for other asset types.
  4. Once the preference is configured for the desired assets, you can later view their locations together from the Hardware Asset List page using the Locate on Map option.
  5. You can view the Geolocation History based on the preference set from the Geolocation History Preference i.e. Time-based, or Distance-based, or both.
  6. Now, you can create Workflows for Geolocation.
  7. You can create KPI or Widget in the Dashboard.
  8. You can generate Summary and Tabular reports for assets.