Agent Installation
Deploying the right agents is the first step to unlocking the full potential of ServiceOps for automated asset discovery, seamless, secure remote support, and robust integration.
Selecting the appropriate agent type is crucial for optimizing your ServiceOps environment, ensuring efficient asset discovery, remote support, and successful integrations. This section provides comprehensive guides for each agent type.
Starting from ServiceOps version 8.7.4, the Discovery and RDP Agents have been unified into a single agent. The separate Discovery Agent and RDP Agent guides are applicable only up to version 8.7.3. For agent installation instructions, refer to the Discovery Agent page.
Understanding the Agent Types
- Discovery Agent: This is the fundamental agent for inventory. Its primary role is to scan Windows, Linux, and macOS devices to collect hardware and software data, which populates your Asset and CMDB records. This is essential for asset and patch management.
- RDP Agent: This agent is focused on remote support. It enables secure Remote Desktop Protocol (RDP) sessions, allowing your technicians to troubleshoot user devices directly from the ServiceOps console without needing physical access.
- Combined Discovery + RDP Agent: For maximum efficiency on Windows devices, this single agent bundles both Discovery and RDP capabilities. It's the recommended choice for most Windows environments as it simplifies deployment and management.
- Integration Connector: This agent acts as a bridge for specific third-party integrations, enabling data exchange between ServiceOps and other systems in your IT ecosystem.
- Poller Service (for Agent Installation): While not an agent itself, the Poller service plays a key role in deploying agents to machines within a configured network, especially when direct communication to the ServiceOps server is not feasible or desired.
Select a guide below to begin the installation for your chosen agent.
The primary agent for discovering assets across your network.
An agent that combines discovery capabilities with Remote Desktop Protocol (RDP) for remote control.
A dedicated agent for enabling RDP sessions for remote support.
An agent required for specific third-party integrations.
A guide for deploying agents to multiple machines at once using a command-line utility.
A guide for deploying and removing agents at scale using Windows Group Policy Objects.
A guide for deploying agents to multiple machines using the Poller service, particularly useful in environments where direct server communication is limited.