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NCCM Firmware Upgrade

Firmware Upgrade in Motadata AIOps NCCM​

Firmware upgrade in network devices refers to updating the device’s embedded software to introduce enhancements, security fixes, and stability improvements.

Motadata AIOps NCCM enables controlled and automated firmware upgrades using NCCM Device Templates. These templates define the exact command sequence required to perform firmware upgrades on supported devices, ensuring consistency and reducing manual intervention.

Enabling Firmware Upgrade​

Firmware upgrade functionality is available only when the required commands are configured in the associated NCCM device template.

1. Enabling Firmware Upgrade in Device Template​

Once enabled, the Firmware Upgrade option becomes available for the device in the NCCM Explorer.

2. Navigation​

Navigate to the NCCM Explorer. Click on the Firmware Upgrade option against the device to initiate the upgrade process.

3. Firmware File Selection​

  • A pop-up window is displayed to select the firmware file

  • You can:

    • Select an existing firmware file
    • Upload a new firmware file through the UI

4. Starting the Upgrade​

After selecting the firmware file:

  • Click Upgrade to start the upgrade immediately

OR

  • Click Schedule Upgrade to execute the upgrade at a later time

    • Select the required date and time
    • Click Apply
    • Click Upgrade to create the scheduled job

The system tracks the execution and monitors the upgrade progress.

5. Completion and Status​

  • On successful completion, the Last Performed Action column displays Firmware Upgrade Successful

  • In case of failure:

    • The status is updated accordingly
    • Click the action to view detailed failure information

Firmware Upgrade Option Unavailable​

If the Firmware Upgrade option is not visible for a device, it indicates that the required firmware upgrade commands are not configured in the associated NCCM device template.

Motadata AIOps executes firmware upgrades strictly based on template-defined commands. If these commands are missing, the option remains disabled.

To enable firmware upgrade:

  • Ensure the correct template is assigned
  • Verify that firmware upgrade commands are configured in the template

Working with NCCM Device Templates​

Firmware upgrade capability depends on how the device template is configured.

Pre-Defined NCCM Device Templates​

  • Default templates cannot be edited directly

  • To add firmware upgrade commands:

    • Clone the existing template
    • Add the required commands
    • Associate the cloned template with the device

If the required commands are already present in the default template, no additional action is needed.

Custom NCCM Device Templates​

  • Custom templates can be edited directly
  • Add firmware upgrade commands if not already configured
  • Save the template to enable firmware upgrade for the device

Thus, Firmware upgrade in NCCM provides a controlled and template-driven approach to updating device software.

By leveraging device templates, administrators can standardize upgrade procedures, reduce manual effort, and ensure consistent execution across network devices.

For detailed steps on adding firmware upgrade commands, refer to: Add Firmware Upgrade Commands