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Motadata ServiceOps Release Version 8.6.2

Release Date: April 23, 2025

What’s New?​

New Features​

LDAP Configuration​

  • ServiceOps SaaS can now connect to Active Directory (AD) within the client’s network for user authentication and login using the Integration Connector, without exposing AD to the public network.

Miscellaneous​

  • Support for combined named and concurrent technician licensing has been added.

Enhancements​

Request Management​

  • Users can now delete the ticket details’ reply, forward, and collaboration entries.

  • The following triggers are added to the Request and Service Catalog Workflows:

    • Marked as Primary Merged Request
    • Marked as a Secondary Merged Request
    • When Reply is sent by CC User (Request module)

    Based on these triggers, users can perform actions based on the merged requests.

  • Users can now un-merge the requests that were merged by mistake.

Asset Management​

  • A new system preference Exclude Archived Assets/CIs on Discovery flag is added. It is used to exclude the archived Assets and CIs during discovery and polling scan.

  • Added support to customize the contract prefix (default CON) with up to 24 characters, including optional placeholders.

  • The Search filter is now added to the following tabs of the Software License Details page:

    • Allocation: Helps to search for the required assets to which the license is allocated.
    • Installation: Helps to search for the required assets in which the license is installed.

Users​

  • The following search filter operators are added to the Email field on the Technicians and Requesters list page:

    • Contains
    • Starts With
    • Ends With

  • A new Manage Approvals permission has been added in Roles, allowing administrators to control user access to create, ignore, and delete approvals.

  • Users can now save the Search Filter Query on the Technicians and Requesters List Page.

Patch Management​

  • ServiceOps now supports Windows Third-party application patches in the Air Gap Patch Management utility.

  • The File Server – ServiceOps Registration and Communication process is enhanced using the Credential Profile.

API Integration​

  • The following Service Catalog APIs are added:

    • GET Service Catalog
    • GET all Service Catalogs
    • GET Search Service Catalog by Category
    • GET Category List
    • POST Create Service Request
    • DELETE Service Request
    • GET Service Request
    • PATCH Update Service Request

Miscellaneous​

  • Users can now upload an app to integrate with ServiceOps and fulfill the custom requirements via Integration Connector.

  • Enhanced the Custom Rules module by introducing a new option to enforce work log requirements during resolution or closure.

  • The Form Rule Actions like Hide, Show, Mandate, Non-Mandate, Enable, and Disable can now be applied on the Link Assets and Link CI fields within Request, Service Requests, and Change Forms.

  • Support for defining holidays with year selection and the ability to import holidays in Business Hours is added.