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Motadata ServiceOps Release Version 8.2

Release Date: June 09, 2023

What’s New?​

New Features​

  • Support for inserting pre-configured Addresses in the Purchase Order is added.

  • Support for adding System Fields in the Custom Dropdown and Dependent fields is added for all the modules.

  • Support for mapping system field/custom field to custom field/system field is added.

  • Support for HyperV discovery using Discovery Service and Poller is added.

  • Support for Airgap patch management is added.

  • The Do not Disturb tab is added to the Edit User Profile page of the Technician Portal.

  • A technician can update one’s signature from the Edit Profile.

  • Support for Custom Header Key and Value is added to the Run Webhook Action of Workflow.

  • Support for OAuth is added to Webhook and API form.

  • Support for the Consumable Assets type is added to Asset Management. Consumable assets refer to all the IT and non-IT assets that can be allocated in bulk and discarded after a single use. For example, Mouse, paper, pen, etc.

  • Support for setting the date and time format for all the users is added.

  • Support for adding the Excluded Time to Business Hours is added. This field enables the exclusion of certain days from the business hours calculation.

  • Support for the following custom fields is added to the SLA condition in Request, Change, Problem, Release, and Service Catalog modules:

    • Dynamic (Incident and Service)
    • Rich Text Area (Incident and Service)
    • Text Area
    • Text Input

  • The condition Template can be configured in Workflow, SLA, and Scenario for all the supported modules.

  • The following conditions can be configured for the SLA.

    Request and Service Catalog:

    • Created Time

    • Incoming Mailbox

    • Reopen Count

    • Requester

    • Requester Department

    • Request Email

    • Requester Location

    • Requester Manager

    • Subject

    • Tags

      Problem and Release:

    • Subject

    • Technician Group

    • Reopen Count

    • Tags

    • Requester Email

    • Requester Department

    • Requester Location

    • Requester Manager

      Change:

    • Subject

    • Technician Group

    • Reopen Count

    • Tags

    • Target Environment

    • Requester Email

    • Requester Department

    • Requester Location

    • Requester Manager

  • Support for creating print templates for the Purchase Orders is added.

  • Support for creating password-protected reports, attachments, and attachment links is added.

  • The Vendor system field is added to the below forms:

  • Support for Vendor System Field is added to the Service Catalog Form.

    • Request Form
    • Problem Form
    • Change Form
    • Release Form
    • Project Form
    • Incident Schedules
    • Templates of all the modules

  • Support for downloading the Survey Summary in Excel and CSV format is added.

  • The following features are added to the Request and Service Catalog Categories:

    • Support for inserting a placeholder in the Category Prefix is added.
    • The maximum length of Category Prefix is changed from 5 to 24 characters. It supports all the characters, including dot (.), hyphen (-), and forward slash(/).
    • The preview of the category prefix is now available.
    • Support for setting the request’s Default Category Prefix and Starting Number is added. Also, its preview is available.

  • Support for the Tasks module is added to Dashboard.

  • Support for the Show Dialog Rules action is added to the Custom Rules.

  • The images in the tickets can now be viewed in full-screen mode by clicking on them.

  • The following features are added to SLA:

    • Support for the Underpinning Contract (UC) SLA type is added.
    • The Fields like Type, Owner, Vendor, and Attachment are added.
    • The percentage option is added to the Escalation duration.

  • Support for Run UC in Request, Problem, Change, and Release Status is added.

  • The SLA tab is added to the Request, Problem, Change, and Release Details pages. In addition, it displays the history of the SLA applied.

  • The Request Forward option forwards the prepopulated original ticket description, subject, and attachments.

  • The previous email trail is now added to the Forward email.

  • Support for forwarding the below Request conversation types is added:

    • Reply to Requester
    • Reply to Technician
    • Forward

Improvements​

Dashboard​

  • The Computer – OS Name option is added to the X-axis field while creating a Dashboard Widget for Hardware Asset Module > Computer Asset type.

Request Management​

  • Support for adding unlimited custom fields in the Request and Service Catalog is added.

Asset Management​

  • The option Generate Barcode is renamed to Add & Print Barcode while performing bulk operations.

  • The following logs are now available on the Configuration Audit page.

    • Poller Added
    • Delete Poller
    • Mobile Agent Added
    • Discovery Agent Added

Purchase Management​

  • The Software Asset option is added to the Asset Type field in the below sections of the Purchase Details page:

    • Receive Items page
    • Relations tab > Add Relations (Asset) page.

Patch Management​

  • Support for bulk delete operation is added to the End Points Scope of Admin Patch Management. Also, the Architecture column is added to the End Points Scope details.

Project Management​

  • The Name filter is added to search on the Project List page.

Reports​

  • Support for downloading the Plugin Report in Word format is added.

Security​

  • The User Sessions list page displays the Browser Name from which the user is logged in to the ServiceOps Portal.

Other Improvements​

  • Support for resizing and aligning the image is added to the editor for all the modules.

  • All the image attachments in the ticket can now be printed based on the size set in the description.

  • The note can be viewed while approving or rejecting an approval request from the email client.

  • The Approval success message sent from Email and Web App is updated. The updated message is "Approval Request has been <<Approved/Rejected>> successfully".

  • The System User is now displayed in the report for all the modules.

  • The Submit button in the Approve or Reject Note page is replaced with Reject or Approve.

  • The following audit logs are now available on the Configuration Audit page:

    • Agent added
    • Poller added

  • Support for setting the email header and footer for all the Outgoing Emails is added.

  • If the custom Required Note Rules are applied for the Project and Purchase modules, the Rich Text Editor now opens for adding a note while changing some fields on the list page.

  • If the Required Note rule is applied, the Rich Text editor appears for adding a note on the Project and Purchase List page.

  • In the editor, the knowledge content or link is added at the mouse pointer’s location.

  • Support for updating the below custom fields in bulk operation is added for the Request, Problem, Change, Release, and Project modules:

    • Text Input
    • Dropdown
    • DateTime
    • Number
    • Radio
    • Dependent