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Motadata ServiceOps Release Version 8.1

Release Date: March 22, 2023

What’s New?​

New Features​

  • Support for rich text is added in Chatbot.

  • The Tags field is added to the Column Selection of the Request List page.

  • Support for aggregating the Time fields, like Closed Time Duration, in the tabular report is added.

  • The following additional controls are allowed for Delegate Approval functionality:

    • The administrators can allow the technicians or requesters to delegate their authority by enabling the Allow to Delegate Approval parameter from the Technicians or Requesters page.
    • The administrators can allow the managers to delegate the approval authority of a member to another member by enabling the Allow to Delegate Approval for Team parameter from the Technicians or Requesters page.
    • The managers or administrators can delegate the approval authority from the My Team

  • Support for WhatsApp Chatbot is added.

  • Support for creating and applying the Change Form Rules to the Change Request form is added.

UI Improvements​

  • The user interface of the Support Portal is enhanced.

Dashboard Improvements​

  • The following improvements are made in the Dashboard:

    • Support for creating and cloning a dashboard is added. This can be done using the More Options icon (3 dots) on the Dashboard page.
    • The OOB Dashboards can be enabled or disabled but not edited or deleted.
    • Only custom Dashboards can be deleted.
    • The Customize button is available only for custom dashboards the logged-in user creates.
    • The screen can be downloaded in PNG and PDF format.
    • The Dashboard can be exported and shared as PDF via Email.

Request Management Improvements​

  • The following tabs can be disabled using the Request Form Rule when the Rule Execution On is set as On Edit and the Rule Event is set as On Form Load:
    • Work Tab
    • Task Tab
    • Approval Tab
    • Relation Tab
    • Work Log Tab
    • Notification Tab
    • Request Information Tab
    • Integration Tab

Change Management Improvements​

  • The following tabs can be disabled using the Change Form Rule when the Rule Execution On is set as On Edit and the Rule Event is set as On Form Load:

    • Planning Tab
    • Collaboration Tab
    • Task Tab
    • Approval Tab
    • Relation Tab
    • Work Log Tab
    • Notification Tab

Support Channels Improvements​

  • Support for uploading the Chat Bot logo has been added.

  • A new section, On reply received from requester for closed request, is added to the Admin > Support Channels > Email > Email Preference tab. This enables reopening or creating a request based on the selected option. The options are:

    • Add reply to request
    • Reopen request and add reply to request
    • Create new request

  • Support for the OAuth protocol to authenticate the Outgoing and Incoming Email Servers is added.

  • An option Notify CC User is added in the email notification “Notify technician when Requester Replies to Request”. This enables to notify the CC users along with the technicians.

Asset Management Improvements​

  • The following improvements are made in the Asset Unique Identifier for SSH and WMI parameters of Admin > Organization > System Preference > Asset Preference tab:

    • The option Serial Number is renamed to Motherboard – Serial Number.
    • A new option Hardware Properties – Serial Number, is added.

  • Multiple Non-IT Assets can be selected while adding a Relationship to Hardware Asset.

  • The following fields are added to the Column Selection:

    For Hardware Assets:

    • Audit Date

    • Serial Number

    • Warranty Expiration Date

      For Non-IT Assets:

    • Audit Date

    • Serial Number

    • Warranty Expiration Date

  • The following fields are added to the Search filter for Hardware Assets:

    • Audit Date
    • Warranty Expiration Date

Contract Management Improvements​

  • Support for notification schedule in the Notify when Contract is about to Expire before days email notification is added. You can set the number of days and intervals within which the notification email should be sent to the user. Also, the field Notify Interval (Days) is added to the Expiry Reminder tab of the Contract Details page.

  • The Asset(s) tab on the Contract Details page is renamed to Relations. It displays the relations of the Contract with the Requests, Assets, and Purchase orders.

MSP Improvements​

  • The auto assignment of tickets among the technicians will occur based on the requester's company.

  • Support for restricting the technicians from accessing data based on the selected company is added.

  • Support for customizing the settings for each Support Portal is added.

  • The Support Portal condition can be selected while creating a Request Form Rule or Service Catalog Form Rule.

SSO Improvements​

  • The user interface of the SSO Configuration page is enhanced to support the multiple SSO functionality. This is achieved using the following three tabs:
    • Identity Providers: You can add and manage multiple identity providers.
    • User Imports: You can import the users using different services like OKTA, Azure AD, etc. Also, you can view the import history or create a schedule for retrieving the imported users.
    • SSO Preference: You can set the preference for SSO users.

Users Improvements​

  • Support for blocking and unblocking multiple users (technicians and requesters) in one go is added.

  • Support for resetting the Email Address and/or Logon Name of the archived technicians and requesters is added.

My Approvals Management Improvements​

  • The following improvements are made on the Approval List page:
    • The column Requester is renamed to Requested By
    • Added Name and Description
    • Support for exporting the approvals list is added.
    • Support for refreshing the approvals list with the latest approvals is added.
    • Support for sorting the columns like Name, Status, Type, Requested By, and Created Date is added.

Other Improvements​

  • Support for the Third Party Authenticator app like Google Authenticator, Microsoft Authenticator, Authy, and Duo is added for the Two-Factor authentication method.

  • Support for sorting columns is added in modules like Software Licenses, Software Meter, Contracts, Patches – Computers, and Packages Computers.

  • Support for the Custom Fields placeholder is added for Subject in the Service Catalog. The types of custom fields supported are Text Input, Dropdown, Datetime, Number, Radio, and Dependent.

  • Support for selecting multiple currencies is added.

  • Support for the following operators is added to the Date and DateTime type of fields:

    • Exactly Next
    • Exactly Last
    • Within Next
    • Within Last
    • Between Next
    • Between Last