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Motadata ServiceOps Release Version 8.4.2

Release Date: March 29, 2024

What’s New?​

New Features​

Request Management​

  • The Admin user can now use a Workflow to create Service Requests via Email To Ticket.

  • Technicians can now create a new Requester when creating an Incident or Service Request.

Approval Management​

  • The Approvals tab in the Change and Release modules now remains as it is when a stage is canceled or failed and the Back to Planning stage link is clicked. Once clicked, the approval will remain and be marked as Archived.

User Management​

  • Technicians can now delegate their work to another technician while applying for leave.

Enhancements​

Request Management​

  • In MSP mode, the user can now configure a default company category prefix.

  • The user can re-initiate a chat once missed, closed, or completed.

  • The admin user can now allow or restrict technicians from creating Incident or Service Requests on behalf of the Guest Requester from the Technician Portal.

API Enhancement​

  • The user can now get the request’s resolved and closed date time in the search API response.

Event Notifications​

  • The following app notifications related to work delegation are added to the User Leave module:

    • Notify Technician when Assigned as Delegated Technician
    • Notify Technician when removed from Delegated Technician
    • Notify Delegated Technician when work delegation is ended
    • Notify Technician about their Delegated Technician during their absence

  • The user can now receive the following two event notifications when an asset is assigned, and an approval email is sent to the user.

    • User approves the Asset Assignment
    • User rejects the Asset Assignment

    Moreover, the user can also select subscribers to whom the notification is to be sent using the Manage Subscribers section in the below event notifications:

    • User approves the Asset Assignment
    • User rejects the Asset Assignment
    • Send Reminder to approver on asset assignment
    • Notify Approver When Approval is Created

User Enhancements​

  • The admin can now define the scope of asset management for technicians. The scope options are:

    • Global Access Restricted: Technicians can view all the assets.
    • Group Access: Technicians can view only the assets assigned to their group.
    • Restricted: Technicians can view and perform operations on all the assets that are assigned to them.
    • Global Restricted: Technicians can view all the assets but perform operations only on those assigned to them and the group to which they belong.

Asset Management​

  • The user can install or uninstall the Discovery and RDP agents using a single file.

  • The user can now enable or disable the remote session indicator appearing on top of the user’s screen.

  • The RDP session name now displays the technician’s logon name or full name instead of the email address. Further, the user can disconnect the remote session using the Cancel (X) button.

  • In Network Discovery, SSH Key based authentication is now supported for SSH Credentials Type.

  • The user can filter the hardware asset list based on the agent activation status.

  • The user can now download the Asset Depreciation details in PDF, Excel, and CSV formats. Further, one can also password-protect PDF and Excel files to secure data.

  • The user can now view the asset’s architecture using the Architecture column on the Discovery Agent and Hardware Asset list page.

Patch and Package Management​

  • The user can now manage the RedHat 9 patches.

  • The user can now view the Remote Office details in the Patch Summary Report by selecting it from the Installation Details column.

  • The user can now view the date when the patch, package, registry, and asset configuration were installed using the Deployment Date field. The field is added at the following locations:

    • Patch Deployments > Installation Tab
    • Patch > Computers > Installation Tab
    • Package Deployments > Installation Tab
    • Package > Computers > Installation Tab
    • Registry Deployments > Installation Tab
    • Asset Configuration Deployments > Installation Tab

Also, the field is added to the Installation Details column of the Patch, Package, Registry Configuration, and Asset Configuration Summary report.

Purchase Management​

  • The user can now set a default Tax Rate (%) while linking a Vendor and Product from the Product Catalog and Vendor Catalog page, respectively.

  • The user can now use a PO Attachment placeholder in the Purchase App Notifications to attach a PO to the email when an associated event triggers.

Dashboard and Reports​

  • The user can now group data based on sub-location in Tabular and Matrix report types.

  • The user can now use the dynamic Time Filter field when previewing the required details in the report.

  • The Admin can now create a user with the OOB Report Viewer role.

  • The Quantity field in the Purchase Items column of the Purchase Summary Report is renamed to Ordered Quantity, and a new Received Quantity field has been added.

Task Management​

  • The audit message in the Admin > Organization > Security > Operation Audit page for task restore, archive, and delete actions is enhanced.

  • The following enhancements are made to the Tasks list page:

    • New fields can now be added to the Task List page using the Column Selection:
      • Subject
      • Technician Group
      • Task Type
      • Assigned To
      • Start Date
      • End Date
      • Status
      • Priority
      • Custom Fields
    • Additionally, these fields are added to the Search filter.
    • The user can download and export the task details in CSV and Excel, respectively. Moreover, the Excel file can be password-protected.

Miscellaneous​

  • The user can now add and use custom images for the Rating field in the Feedback and User Survey Forms.

  • The language preference configured in the Account page also applies to the Quick Setup page.

  • The main service startup process now fails if the NSQ service is not operational and a proper reason is logged in the system logs.

  • The user can now view the Approval Status on the list page by selecting it from the Column Selection option. Also, the field is added to the Search filter.

  • When restoring an archived Request, Problem, Change, Release, Project, or Asset ticket, the relations, tasks, and linked events associated with the tickets will also be restored.

  • The user can now filter the Email Audit based on the Send Ignored status.

  • In the Configuration Audit, the user can now view the filter details configured when adding an Incoming or Outgoing Email Server.

  • The user can now apply the condition Since Approval Status is Pending in Workflow to perform the desired action if the ticket’s approval status has been pending for a long time. It applies to Request, Problem, Change, Release, and Asset (Hardware and Non-IT) modules.

  • The user can now configure the email and domain filters in the outgoing email server similarly to those in the incoming email server.

  • Rich Text Area custom field is now available in the following forms:

    • Problem Form
    • Change Form
    • Release Form
    • Project Form
    • Asset Custom Fields
    • Product Custom Fields
    • Vendor Custom Fields
    • Contract Custom Fields
    • Purchase Custom Fields
    • User Custom Fields
    • Feedback Form