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Motadata ServiceOps Release Version 8.3.4

Release Date: October 23, 2023

What’s New?​

New Features​

  • A new Task Stage field is added to the Add Tasks action of Service Catalog Workflow. It is used to add tasks automatically in a particular stage of the selected Service Catalog whenever the configured event takes place.

Enhancements​

Request Management​

  • The Transition Model field can now be made mandatory by enabling the newly added Required option in the Request, Problem, Change, and Release Forms.

Workflow​

  • The maximum number of stages that can be added to the Approval Workflow is increased from 5 to 10.

  • A new action, Send an approval reminder to E-mail is added to the Workflow. It is available for Request, Problem, Change, Release, and Asset modules.

  • The following placeholders are added to the Run Webhook Action:

    • Escalation Level
    • OLA Escalation Level
    • Technician’s Manager
    • Ticket Duration
    • Status Duration

Reports​

  • A new Work Log Details column is added to the Task Summary Report.

Branding and Support Portal​

  • The following four parameters are added to the Branding Details page:

    • Greeting Message: You can configure the greeting message for the Support Portal. By default, it displays “Welcome to Support Portal”.
    • Linkback URL: Enter the URL that will open by clicking the Brand logo in the Support and Technician Portal. For example, if you want the Request page to open on clicking the logo, enter its URL here.
    • Support Portal Banner Image: You can change the banner of the Support Portal by selecting the desired image and uploading it.
    • Product Setup Guide Image: You can change the default “Product Setup Guide” image by selecting the desired one and uploading it. The image should be in portrait format for better resolution.

  • The Captcha can now be enabled for the below pages:

    • Login Page
    • Requester Self Registration Page
    • Forgot Password Page

  • Support for uploading a Chat Favicon is added to the Chat page. Once uploaded, it will appear on the left-hand side of the Chat window.