Motadata ServiceOps Release Version 8.6.1

Release Date: March 28, 2025

What’s New?

New Features

Automation

• Users can now use an Integration Connector Agent to connect between ServiceOps and third-party applications like Active Directory, enabling seamless integration without requiring direct connectivity.

  The key features include:

  • A dedicated Integration Connector application for executing ServiceOps actions on on-premise or cloud platforms.
  • Supports deployment on Windows and Linux systems.
  • Provides a web-based UI for remote management and troubleshooting.
  • A new Integration Connector tab has been added to the Admin > Automation > Integrations It consists of the following tabs:
    • Integration Connector List: Displays all the available connectors.
    • Integration Connector Credential Profile: Manages credentials securely. These are used while installing the Integration connector.
    • Integration Connector Audit: Tracks all connector-related activities like adding, deleting, and updating connectors. Addition, Removal, Archival, Enable, Disable, and Update in the Integration Connector Credential Profile are also tracked.

• The App Integration page is restructured, containing the following two tabs:

  • System: Enables to configure integration with system applications or those that can be used via Integration Connector. For example, the Microsoft Active Directory application.
  • Custom: Enables to configure integration with Atlassian JIRA application.

• IT administrators can now execute Active Directory and Open LDAP operations based on specific criteria using Workflows. To implement this, a new Execute App Integration action has been added to the Workflow.

Enhancements

Request Management

• Admin users can now configure whether to show or hide the Description system field in the Service Request creation form.

Asset Management

– Users can now create Suite licenses by selecting multiple managed software assets while creating a Software License using the “Suite” checkbox. When enabled, multiple software assets can be added; if unchecked, only a single asset can be assigned.

• The Audit Trail will display the User’s (maker) name who has initiated a change in the asset instead of System.

• Users can now perform Google Chrome third-party patch management in Windows Server OS v2019 and 2022, enabling better security and compliance.

• Admin users can now manually upgrade the Poller Agent on multiple systems by uploading the build in ServiceOps and selecting the target machines for the upgrade.

Miscellaneous

• The Equals and Not Equals operator has been added to the Task Assignee/Assignee field with the Me value and Technician Group with My Group value in the following sections:
  • Task, Request, and Change Form Rule Conditions
  • Reports Conditions
  • Dashboard KPI and Widget Conditions
• Admin users can now use the ID placeholder in the Workflow Webhook URL instead of entering it manually.

– Admin users can now control the availability of the Forgot password link using the Enable Forgot Password field on the User Security Once enabled, the link will be available on the login page. If disabled, the link will be hidden.

– Admin users can now define allowed file extensions for attachment uploads in the ServiceOps application.

– The Last Updated By field is now available in the following sections and modules:

Sections	Modules
List Page	Request
Details Page	Service Catalog
Column Selection	Problems
Search Filter	Change
Import	Release
Export	Hardware/Software/non-IT/Consumable Asset
Reports	Contracts
Download	Purchase
API	Patches
	Patch/Package/Registry Deployment
	Projects
	Asset Movement
	Knowledge