Skip to main content

Motadata ServiceOps Release Version 8.3.8

Release Date: November 29, 2023

What’s New?​

New Features​

Chat​

  • The Technicians can now claim the request based on the Requester’s context. To achieve this, a new Show in Chat Context field is added to the Reference Choice field of Chat Flow.

Knowledge Management​

  • The technicians can now view or read the KB articles in the Technician Portal based on the read permission granted from the Knowledge Management > Add Folder popup.

Enhancements​

Chat​

  • The Virtual Agent Chat History can now be viewed in the Chat Console.

  • The Unanswered Bot Response tab now displays the unanswered responses from Virtual Agents.

  • The technician can now create a Chat Flow where the Requester can view the status or details of one’s tickets by mapping the system/custom fields with the Chat Flow fields.

Support Portal​

  • Support for viewing help from the Support Portal is added.

  • A Requester can now use the Chat Console and view one's chat history from the Support Portal.