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Motadata ServiceOps Release Version 8.5.0

Release Date: September 06, 2024

What’s New?​

New Features​

CMDB (Configuration Management Database)​

The newly introduced CMDB (Configuration Management Database) module is a comprehensive repository offering a structured view of the entire IT environment, including IT assets, services, applications, and their configurations. This feature enhances visibility into asset relationships, enabling organizations to maintain accurate configuration data and improve overall IT service management efficiency.

Enhancements​

Project Management​

  • A sub task can be created within tasks in the project either by using the Add Sub Task option or by simply dragging and dropping.

Asset Management​

  • The following placeholders are added to the Asset Movement Event Notifications and Workflow Email Actions:

    • From Location
    • To Location
    • From Department
    • To Department
    • Reference Number
    • Dispatch Address

  • Asset discovery and patch management can be performed for openSUSE OS v15.6.

  • The Computer UUID field is now available in the Other Info section of the Asset Details page

User Management​

  • Technician users can be restricted from performing operations via VI API based on their roles.

  • Users can now configure permissions for specific sub-modules within the Admin User module, allowing granular control over access to Technicians, Requesters, User Custom Fields, Technician Groups, Requester Groups, Roles, LDAP Configurations, and SSO Configurations.

  • Users can now search for technicians by role on the Technician List page.

  • The following enhancements are made in the SSO functionality:

    • Technician users can view the execution status of the import process from the Execution Status column on the SSO Import Users page.
    • When importing the SSO users, the missing ones can be blocked or archived based on the Block missing users (if not blocked, missing users will be deleted) parameter. This enhancement allows blocking or archiving users based on their status in each identity provider:
      • KeyCloak, OneLogin, and Azure: Deleted
      • Okta: Deactivate
      • JumpCloud: Deleted or Suspended
    • The following enhancements are made in the SSO User Import Configuration History popup window:
      • View the count of Total Blocked/Deleted Users and Total Unblocked Users.
      • View the list of users created, failed, blocked, and unblocked by clicking on the count link.
      • Export the list of users in CSV and Excel Format. Additionally, the excel file can be password-protected.

  • Users previously disabled or deleted in Active Directory will now be automatically unblocked in ServiceOps during the next sync if the Block missing users flag is enabled and the user is re-enabled in AD.

  • The total count of unblocked users is available in the LDAP History. This count is also included in the email notifications.

Dashboards and Reports​

  • The following enhancements are made in the reports section:
    • Users can select the values of the configured parameter in the Group By field of the Matrix report. Only parameters of type dropdown, dependent, and multi-select are supported.
    • Users can now utilize the Time Filter option in the Report Scheduler to select specific timeframes for viewing data. The options include, Today, Last N Days, This Week, This Month, This Year, and Custom.
    • To view the conversation related data in the Change module reports, the following columns are added:
      • Collaboration (Tabular and Summary Report)
      • Notes (Tabular and Summary Report)
      • Approval Comments (Summary Report)

Miscellaneous​

  • Logs can be downloaded based on the selected time duration. If no date is selected, current day’s log will be downloaded.
  • Users can now download the Discovery and RDP Agent logs. This helps to quickly investigate and resolve the issue.
  • Support for Multi-Select dropdown, Attachment, and Checkbox Request custom fields types is added to the Chatbot. These can be used by adding in Reference Choice Type question, Action Mapping, and Search Mapping Utility within the Chat Flow.
  • Support for the search filter in the Announcements View page of the Technician and Support Portal is added.
  • Users can configure multiple proxy servers in the ServiceOps portal.
  • The Cc Emails option can be used in the Conditions and Actions of the Request, Service Catalog, and Change Form Rules.
  • The ServiceOps sever can be logged in using SSO, Google, Email, or Logon Name from a single page instead of separate pages. Moreover, one can set the landing page for the Guest users i.e. Home Page or Login Page from the Admin > Organization > Branding > Details.