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Motadata ServiceOps Release Version 8.3

Release Date: September 04, 2023

What’s New?​

New Features​

  • Support for transferring assets from one department or location to another department or location, temporarily and permanently, is added.

  • Support for archiving the Agent automatically along with the mapped asset is added.

note

The user must hold the Manage Computers rights in the Patch or Deployment module to archive/remove Agent.

  • Support for importing Projects, Tasks, Summary Tasks, and Milestones in CSV and Excel format is added.

  • Support for cloning the Project is added.

  • Support for Contracts, Purchase, and Deployment modules in Dashboard is added. KPIs and Widgets can be created or edited for the respective modules while creating or cloning the Dashboard.

  • Support for configuring the Group and Company Access Level while creating or editing a Service Category is added. It applies only to the Service Request module.

  • Support for leave management is added. The technicians can apply leaves from the Technician Leave Calendar and My Team Menu. Once the leave is applied, the tickets will not be auto-assigned to these technicians. However, manually it is possible.

  • Support for taking a confirmation from the user for asset assignment is added. The asset will not be assigned to the user until the confirmation/approval is received.

  • Support for viewing the Email Audit is added. A new tab, Email Audit, is added to the Security page, which displays the details of the emails sent like Event, Event Time, Email Server, Sender/Recipient, Subject, Status, Message ID, and Change Summary.

  • Support for sending notifications to the technicians regarding failed emails is added. The notifications will be sent based on the following cases:

    • Schedule Report email failure
    • Event Notification email failure
    • Manual Email sent failure using the Send Email option from the modules Notifications tab. It will appear in the Notifications popup.

  • Support for uninstalling software quietly in the system’s background is added. The field Quiet Uninstall Command is added to the software in which Uninstall command exists. If the Quiet Uninstall command is present, preference will be given to this over the Uninstall command.

  • Support for the Agentless discovery of Redhat 6 OS is added.

  • Support for Proxy Server is added to the Email servers, SSO, API custom fields, Workflow Webhook, Mobile notification, Captcha, JIRA integration, and RDP. The Proxy Server Configuration page is moved from the Admin > Patch Management > Access Controls page to Admin > Organization.

  • Support for the network troubleshooting commands like Ping, Telnet, Traceroute, and DNS Lookup is added.

note

Before using the commands, ensure they are installed and enabled from the backend server.

  • Support for the following actions is added to the Hardware Asset Details page:

    • Lock
    • Restart
    • Shutdown
    • Sleep
note
  • These actions are supported for devices discovered via Agent-based discovery only.
  • For a mac device, if the Password Required Settings is “ON” in the Lock Screen Settings, it will ask for a password on the sleep and lock screen.

  • Support for exporting the LDAP Failed User Details in CSV and Excel format is added.

  • Support for searching the Incident and Service Request tickets based on attachment names and their content is added. The file types supported for search are PDF, Word, Excel, Doc, Text, and Email Attachment.

    For example: If the HA Configuration text is entered in the Search field, the system will search for the text in the attachment’s content and display tickets accordingly.

  • Support for displaying the Software Asset details installed from the Windows Store is added.

  • Support for Minutes and Hours units is added to the Software Rules Add Auto Uninstallation Policy popup.

  • Support for Patch Management and Discovery of SUSE Enterprise Linux, Opensuse v15.5, and Ubuntu 23.04 is added.

  • The following fields are added to the Dependent Custom field when mapped as System Field:

    • Allow user to select leaf node only
    • Display the Entire Hierarchy in the Report

  • Support for the following Purchase Financials fields is added to the CSV file used for importing and exporting the Non-IT Assets:

    • Cost Factor
    • Purchase Amount
    • Purchase Amount Currency
    • Purchase Date
    • Finance Description

  • Email approvals can be approved or rejected via Email instead of the link. For this, replace the “Approval Approve/Reject Button” placeholders with the following email placeholders in the Email notification content:

    • approve.mail
    • reject.mail

  • Support for saving the user replies and conversations as a draft is added.

  • Support to enable or disable the email to ticket feature for the Guest user is added. For this, the field Allow Guest User to generate request from E-mail to Ticket is added to the Admin > Support Channel > Emails > Email Preference By default, it is enabled.

  • Support for the following custom fields is added to the conditions of Workflow, Scenario, Approval Workflow, and Reports. It is applicable for the Request, Change, Problem, Release, and Service Catalog modules:

    • Dynamic (Incident and Service)
    • Rich Text Area (Incident and Service)
    • Text Area
    • Text Input

  • The following cost factors are added to the Financials tab of the Asset Details (Hardware, Non-IT, and Consumable) page.

    • Upgrade Cost
    • Repair Cost

Also, the Financial Details column is added to the Asset Summary Report.

Improvements​

Dashboard​

  • A technician with Dashboard Access Only rights can view the Dashboard of the Technician Group in which one is included.

  • Support for defining the Dashboard Access Level for sharing the Dashboard while creating, customizing, and editing is added. The access level options are:

    • Public: If selected, the Dashboard will be shared with all the Technicians with view-only rights.
    • Private: If selected, the Dashboard will be available only to the creator of the Dashboard.
    • Restricted: If selected, the Dashboard can be shared with the Technicians and Technician Groups. The fields Technician Group Access Level and Technician Access Level will be configurable.
note

The Customize option will be available only to the creator of the Dashboard and Super Admin.

Workflow​

  • Support for the Minutes unit is added to the following Date-Time operators in Workflow:

    • Within Next
    • Within Last
    • Between Next
    • Between Last

  • Support for the Create Announcement action is added to the Workflow. It applies to all the modules.

Approval Management​

  • The Manual Approval will now run based on the Run Approval Workflow on Create option from the Create Approval If enabled, the manual and Approval Workflow will run on clicking Create. If disabled, only manual approval will get created.

Request Management​

  • While importing Requests using Excel file type, its Source field is set as Excel Import.

  • The content of the conversation saved as a Draft will not be included in the elastic search.

  • Support for displaying the Online Requester's details in the Security User Session tab is added. Previously, only technician sessions were displayed.

  • The fields Emails and CC Emails are added to the Reply section of the Request Details page.

Users​

  • The following improvements are made for setting the technician's password:

    • The Super Admin is not permitted to change the Tenant Admin's password.
    • A notification will be sent to the Technician when a Super Admin changes the password.
    • The audit entry is displayed on the Security Configuration Audit page when the Super Admin changes the password of a Technician or Requester.

Asset Management​

  • The Software license Installation Count is now available for the following License types:

    • Enterprise Subscription
    • Enterprise (Perpetual)

  • The details page of the Archived assets can now be viewed. Previously, they could be viewed only on the List page.

  • The data type of location latitude and longitude fields is changed from Number to String.

Purchase Management​

  • The maximum limit for adding items to the Purchase Order is increased from 10 to 20.

  • The field Print Template is added to the Other Info section of the Purchase Order details

Project Management​

  • Support for exporting the Project Tasks in Excel and CSV format is added.

  • The Project Source can be known through the field Source in the Other Info section of the Project Details page. The values are Manual, Excel, CSV, and MPP.

  • The View MPP Import Project Actions popup heading is displayed as per the errors or success data. For example: If the Project is successfully imported, the popup heading will be Success, and if the Project fails to import, the errors will be displayed.

  • The Audit for Project creation using import is now available in the Audit Trail tab of the Project Details page.

Patch Management​

  • Support for the Windows Server 2022 Datacenter and Standard missing patches is added.

  • Support for removing multiple Computers in bulk from the Patch and Package management modules is added.

Other Improvements​

  • Support for the Portuguese language is added.

  • The Dynamic custom field can now display the data fetched from API with different formats.

  • If the Email header and footer are configured from the Event Notifications page, it will be available on all the Outgoing Test Email Notifications.