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Version: 8.5.X

Virtual Agent

📄️ LINE App Config

LINE is a widely-used mobile messaging platform designed for seamless communication across devices. By integrating the ServiceOps Virtual Agent within LINE, users can streamline their IT service management workflows, such as incident creation and request management, directly from the app. This integration allows users to easily submit, track, and review service requests without needing to log into the ServiceOps Support Portal or navigate through the chat agent on the portal interface, offering a more convenient and efficient support experience.