Application Performance Monitoring (APM) Policy

Overview

Once you have configured an APM, it can be used to create policies that leverage application performance indicators to generate actionable alerts and notify users through default channels. Creating an APM policy ensures a proactive monitoring mechanism, enabling efficient application performance monitoring and rapid troubleshooting, which further minimizes potential service disruptions.

Navigation

Go to Menu and select Settings . After that, Go to Policy Settings . Then, select APM Policy.

APM Policy Screen

List of created APM policies will be displayed on this screen. Below is a gist of options visible on the screen:

Field	Description
Policy Name	Name of the configured policy.
Used Count	Display the number of Monitor(s) and Trace Service(s) associated with the policy.
APM Policy Type	Displays the type of configured policy.
Tag	Displays the configured tag details for the policy.
Severity	Displays the current severity level of the APM policy.
Threshold Value	Display the configured policy threshold values.
Metric	Displays the current metric name associated with the policy.
Status	Use the toggle button to enable or disable the specific policy.
Actions	Click on the Ellipsis icon to access the below actions for APM policy: - Edit: Allows you to edit parameters of the policy. - Delete: You can delete the policy using the delete option.

Create APM Policy

You can create an APM policy by clicking on the Create Policy button. Below-mentioned parameters will be displayed on the next screen to configure the policy.

Field	Description
Policy Name	Provide a descriptive name for policy.
Tag	Provide a Tag for the policy.

Since configurations for different APM Policy Types differ, let's look at them separately:

Trace Metrics

Set Conditions

Field	Description
APM Policy Type	Select Trace Metrics as APM Policy Type.
Counter	Use the dropdown to select a counter.
Source Filter	Use the dropdown to either select a service or a Monitor.
Source	List of services or monitors will be available based on the Source Filter selection.
Critical/Major/Warning	Provide a numerical threshold value for each severity level respectively. You can also change the operator suitable to your needs using the dropdown.
Notify if threshold value breach within	Use the dropdown to select the duration for repeat notification.
Abnormality occurrence	Select the number of occurrences you wish to be notified for when threshold value has been breached.
Auto clear	Select the time duration to auto clear the abnormality alert. This does not clear the base alert.

Notify Team

Field	Description
Notify	There are three ways you can populate this field: Username of registered user in MotadataAIOps (The alert notification will be sent over email and SMS to the mapped email address and phone number respectively). Any email address (In case the recipient whom you wish to notify is not a registered user, you can enter an email address). Mention Teams Handle, if you have integrated Microsoft Teams with Motadata AIOps you can simple mention the Teams Handle provided at the time of the configuring the integration. It will send a notification to the teams channel when the policy is breached.
If severity is	Select the severity level using individual checkboxes in the dropdown.You can select multiple, all, or a single option as per your requirement. You can also have different recipients notified at different severity levels. For instance, you can notify johndoe@motadata.com when severity level hits Critical and send an alert notification to janedoe@motadata.com when severity level is Major.
Play Sound	Activate this toggle to enable sound notifications when an alert is triggered.
If Severity is	Choose the severity level at which the sound notification should be triggered. This option becomes visible only when the Play Sound toggle is switched ON.
Renotification	Turning on the toggle will resend the alert at a specific interval defined by you. If turned off, Motadata AIOps will not renotify about the alert.
Renotify	Similar to Notify Team field, enter the username or email address of the recipient. Also choose a preset duration for renotification along with the severity level at which they system will renotify you if the alert severity is not changed.
Do not renotify if acknowledged	If the toggle is turned on, Motadata AIOps will not send a renotification to the recipient if they mark the alert as acknowledged.

Declare Incident

Field	Description
Select Integration Profile to Trigger	Choose an Integration profile to be executed from the dropdown when the chosen alert severity is reached.
When Alert Severity is	Select an Alert severity from the dropdown.
Create Integration Profile	Select this button to start creating a new Integration profile that you might want to assign to the policy you are creating.

You can click on to define a new Alert severity and Integration Profile combination. You can have separate Integration profile triggered at different levels of Alert severity.

Trace Analytics

Set Conditions

Field	Description
APM Policy Type	Select Trace Analytics as APM Policy Type.
Counter	Use the dropdown to select a counter.
Aggregation	Use the dropdown to apply an aggregation type for the selected counter.
Operator	Use the dropdown menu to select an operator best suitable for your requirements.
Value	Provide a numerical threshold value for the severity level.
Source Filter	Use the dropdown to either select a Service or Source Host.
Source	List of Source Host(s) or Service(s) will be available based on the Source Filter selection.
Result By	Define what constitutes an alert.
Filters	You can configure pre-filters to further filter the condition.
Severity	Select a severity level to associate with the configured threshold value. You can only select single severity level.
Notify if Threshold value breach within	Use the dropdown to select the duration for repeat notification if the threshold value is breached again within stipulated time.

Field	Description
Notify	There are three ways you can populate this field: Username of registered user in MotadataAIOps (The alert notification will be sent over email and SMS to the mapped email address and phone number respectively). Any email address (In case the recipient whom you wish to notify is not a registered user, you can enter an email address). Mention Teams Handle, if you have integrated Microsoft Teams with Motadata AIOps you can simple mention the Teams Handle provided at the time of the configuring the integration. It will send a notification to the teams channel when the policy is breached.
Play Sound	Activate this toggle to enable sound notifications when an alert is triggered.

Select the Create Policy button to create the policy based on the details entered.

Select the Reset button to erase all the current field values, if required.