MAILMBXQUOTA - Mailbox Storage Quota Exceeded
Fix this error by freeing up mailbox storage so ServiceOps can resume retrieving emails.
MAILMBXQUOTA appears when the configured mailbox has reached its storage limit and can no longer receive or store emails. ServiceOps stops retrieving emails until the mailbox has free space. Use this page to free up storage or increase the quota and restore email retrieval.
| Error Code | MAILMBXQUOTA |
| Error Message | The mailbox has reached its storage limit. Emails cannot be retrieved until space is freed. |
| Severity | Medium |
| Affects | Incoming Email Servers |
Symptoms
Look for this sign to confirm this error is active.
- ServiceOps no longer retrieves new emails, even though the connection to the mail server is healthy.
Root Cause
This condition caused email retrieval to stop.
- The mailbox is full and can't receive or store any more emails.
- No new emails can be retrieved until storage space is available.
Resolution
Follow these steps to free up mailbox storage and restore email retrieval.
- Log into the mailbox and delete or archive old emails to free up storage space.
- Contact your IT team or mail provider to increase the storage quota for this mailbox.
Related FAQs
See Email Server FAQs for: "Why is the incoming email server not fetching any emails?" and "Why are emails arriving in the mailbox but no tickets are being created?"