MAILMBXNOFOLDER - Inbox Folder Not Found
Fix this error by verifying and restoring the inbox folder on the configured mailbox so ServiceOps can resume syncing.
MAILMBXNOFOLDER appears when ServiceOps connects to the mail server successfully but cannot find the inbox folder on the configured mailbox. This usually means the folder was renamed or deleted. Use this page to locate and restore the folder so email sync can resume.
| Error Code | MAILMBXNOFOLDER |
| Error Message | The inbox folder could not be found on the mail server. |
| Severity | Medium |
| Affects | Incoming Email Servers |
Symptoms
Look for this sign to confirm this error is active.
- Email sync fails because ServiceOps can't locate the configured inbox folder on the mail server.
Root Cause
One of these conditions caused the folder to be missing.
- The inbox folder on the configured mailbox doesn't exist or isn't accessible.
- The folder may have been renamed or deleted on the mail server.
Resolution
Follow these steps to restore the inbox folder on the mail server.
- Log into the mailbox directly and verify the inbox folder exists and is accessible.
- If the folder was renamed or deleted, restore it or ask your IT team to recreate it.
Related FAQs
See Email Server FAQs for: "Why are emails arriving in the mailbox but no tickets are being created?"