MAILAUTHSESS - OAuth Session Expired
This error is usually self-resolving; follow this page to confirm ServiceOps recovers automatically or to force a manual token refresh.
MAILAUTHSESS appears when the OAuth access token expires while ServiceOps is mid-session with the mail server. ServiceOps detects this and re-authenticates automatically on the next polling cycle. Use this page to confirm the connection recovers or to refresh the token manually if the error recurs.
| Error Code | MAILAUTHSESS |
| Error Message | The OAuth session expired during an active connection. ServiceOps will re-authenticate automatically. |
| Severity | Low |
| Affects | Incoming and Outgoing Email Servers (OAuth) |
Symptoms
Look for this sign to confirm this error is active.
- A brief, often self-resolving error appears for an OAuth-connected mailbox during an active session.
Root Cause
One of these conditions caused the session to expire.
- The OAuth access token expired while ServiceOps was in the middle of an active session.
- This is a temporary condition that can occur with any OAuth-based connection.
Resolution
Follow these steps if the error persists after automatic re-authentication.
- You don't normally need to take action. ServiceOps re-authenticates automatically on the next polling cycle.
- If this error occurs repeatedly, enter the password again and save the configurations on the server card, then complete the sign-in to refresh the token manually.
See Email Server FAQs for: "Why did the OAuth incoming server suddenly stop fetching emails?" and "Why did the OAuth outgoing server stop sending emails after working fine?"