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MAILGENERIC - Unexpected or Generic Error

Follow this page to confirm ServiceOps recovers automatically and to gather the details needed if you need to contact Motadata Support.

MAILGENERIC appears when ServiceOps encounters an error that doesn't match any recognized error type. This is typically a temporary or environment-specific condition. ServiceOps retries automatically, and this page helps you gather the details needed if the error requires escalation to Motadata Support.

Error CodeMAILGENERIC
Error MessageAn unexpected error occurred.
SeverityVariable
AffectsIncoming and Outgoing Email Servers

Symptoms​

Look for this sign to confirm this error is active.

  • An email server error appears that doesn't match any other documented error code.

Root Cause​

One of these conditions may have triggered this error.

  • ServiceOps encountered an error that doesn't match any known error type.
  • This may be a temporary or environment-specific issue.

Resolution​

Follow these steps if the error persists after automatic retry.

  1. You don't need to take action right now. ServiceOps retries automatically on the next polling cycle.
  2. If the issue isn't resolved after retries, contact Motadata Support and share the Email Audit details along with the time this error first occurred.
Related FAQs

See Email Server FAQs for general email server error guidance.