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Windows Poller Installation

The Windows Poller service enables automated asset discovery in your local network and remote offices, providing comprehensive visibility into your IT infrastructure.

This guide provides step-by-step instructions for installing and configuring the Windows Poller service on Windows Server 2016+ and Windows 10 Enterprise+.

Prerequisites​

Before you begin, ensure your system meets the requirements.

System Requirements

  • Operating System: Windows Server 2016+ or Windows 10 Enterprise+

  • Processor: 2.5 GHz, 8 Core minimum

  • Memory: 16 GB RAM

  • Storage: 300 GB available space

  • Network: Port 8080 must be open for communication

    Required Information

  • Agent Activation Code (from License Details)

  • Secure Auth Key (from Agent Credential Profile)

  • ServiceOps Server URL

  • Protocol (HTTP/HTTPS)

    note

    From v8.6.2 onwards, the Poller Agent must be upgraded to match the ServiceOps server version.

Installation and Verification​

Step 1: Install the Poller​

  1. Download: Get the latest Windows Poller .msi file from the Download Links.

  2. Launch Wizard: Run the .msi file and click Next.

  3. Select Directory: Choose an installation folder and click Next.

  4. Configure Connection: Enter your ServiceOps URL, Protocol, Activation Code, and Secure Auth Key.

  5. Complete Installation: Click Install and then Finish.

Step 2: Verify Installation​

After installation, verify that the Poller service is working correctly:

  1. Poller Registration: Ensure the poller agent is installed from the Admin > Discovery and Agents > Agent > Discovery Poller tab.

  1. Check Service: Ensure the "Motadata ServiceOps Poller" service is running in Windows Services.
  2. Verify Discovery: Assets should begin appearing in the Hardware Assets List page in your ServiceOps portal after the next scan cycle.
  3. Monitor Logs: Check the Poller logs for any connection or discovery issues.

Poller Uninstallation Steps​

To uninstall the Windows Poller service, follow these steps:

  1. Open Control Panel: Go to Control Panel > Programs > Programs and Features.
  2. Find Poller Service: Locate and select Motadata ServiceOps Poller from the list of installed programs.
  3. Uninstall: Click Uninstall and follow the on-screen prompts to complete the removal process.

Troubleshooting and Best Practices​

Troubleshooting Common Issues
  • Connection Issues: Verify the URL, port, and firewall settings (port 8090 must be open).
  • Authentication Issues: Double-check the Activation Code and Secure Auth Key.
  • Discovery Issues: Ensure the Poller is in the same subnet as target assets and that network connectivity is stable.
  • Service Not Starting: Check Windows Event Logs and verify system requirements.
Configuration Best Practices
  • Network: Install the Poller in the same subnet as the assets you want to discover. Use HTTPS for secure communication.
  • Security: Keep authentication keys confidential and regularly update the Poller.
  • Performance: Ensure adequate system resources and configure scan schedules to avoid network congestion.