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CI Status

Gain clear visibility into the lifecycle of your Configuration Items (CIs) by defining and managing their statuses, ensuring accurate tracking of progress and actions.

CI status indicates the progress of CI tickets at each stage. Using these statuses, you can see how much work is complete or pending on a ticket and take action accordingly. The system provides default status values that are ready to use.

To view the CI Status page, navigate to the Admin > CMDB > CI Status > CMDB tab.

Here, you can manage ticket statuses and map CI status values to asset statuses. You can also edit status names, set a default status, and change status colors to match your organization's theme.

Here, you can do the following:

  • View and edit the default status.
  • Add and manage custom statuses.
  • Re-order statuses using drag and drop.
  • Set the default status of the ticket when a new CI is added.

Add Status​

To add a custom status:

  1. Click the Add Status link.
  2. Enter the Name of the status.
  3. Select a color, or click the color palette icon and enter a hexadecimal code.
  4. Click Save.
  5. After you add a custom status, you can edit or delete it. You can edit default statuses,but you cannot delete them.

CI Asset Status Mapping​

This enables you to map the CI status values to Asset status. You can also map custom statuses.

note
  • Status mapping works only for assets/CIs discovered or polled through Discovery. The Auto-change preference setting value in System Preference is also considered.
  • Only unique CI-asset pair mappings are allowed.

To map a status:

  1. Click the Add Status Mapping button.
  2. Select the CI status and asset status values you want to map from the respective dropdown lists.
  3. Once done, click Done.
  4. When the CI status changes, the status of the associated asset also changes according to the configured mapping.