Request Management

Request management group has the options that are specific to customize the request module. It has the following features:

• Request Form: Customize the request form to add and manage the fields.
• Request Status: Manage the values of the status dropdown in the request management.
• Priority Matrix: Manage the value of priority based on the urgency and impact of the request.
• Request Feedback Setting: Manage how and when the requesters can give the feedback when a request is processed.
• Response Templates: Manage the standard communication by creating pre-defined responses for standard requests.
• Email Command Settings: Manage the format and commands of the Email.
• Request Categories: Manage the categories of the requests for better classification.
• Request Templates: Manage the standard requests by defining pre-defined templates for quick access.
• Feedback Form: Manage the feedback form settings to capture the maximum details from the requesters.
• Incident Custom Rules: Manage the custom rules for request processing that complies with your organization policies.
• Service Request Custom Rules: Manage the custom rules for service request processing that complies with your organization policies.
• Request Form Rule: Manage the request form fields and its rules.
• Source: Manage the source of information that helps someone to create a request.
• Request Model: Manage the transition models for requests that helps to change their status automatically based on certain conditions.