📄️ Overview
Users rely on the Service Catalog to avail services from the IT department. Motadata provides an ITIL®-compliant service catalog solution that helps in streamlining the service management and to increase the opportunities for self-service.
📄️ How to Use Service Request Management?
Service Request Management module enables to keep a track as well as manage the service requests that the users raise for fulfilling their requirements. For example: Request for laptop, travel reimbursements, Employee On-boarding process, etc. These requests are created using Service Catalogs which help in initiating the service request easily.
📄️ Service Catalog Workflow
A Service Catalog is a collection of Service Items. The items are created using the Templates, and each Template has a preset automation, input variables, and a category. In this section, the process involved in creating a Request from a Service Item is depicted from the scratch.
📄️ Create a Service Category
A Service Category is a general classification of the type of services that the IT Service Offering provides. It allows you to group the Templates into specific categories.
📄️ Create a Service Catalog Template
A Service Catalog Template allows you to define a service. You can define a Template in a particular Service Category. A Template is defined with respect to the following:
📄️ Creating a Request from a Service Item
A Request created using a Service Item has the following characteristics: