📄️ Overview
The Support Channels are mediums through which the technicians can provide assistance to the users. The technicians can provide support via a virtual agent or a messaging app. This section also provides the options to configure the Email server as well as manage the permissions that the requesters require to create a request on the Support Portal.
🗃️ Emails
3 items
🗃️ Support Portal
2 items
📄️ Chat
The Chat support allows immediate and extended support on live basis. If any user needs an urgent solution to a problem, the chat support becomes a benefit. For example, if a requester needs help or guidance for some queries, one can use chat for instant help. This feature is disabled by default and user needs to enable it.
🗃️ Virtual Agent
7 items
🗃️ Messaging App
4 items