📄️ Overview
A messaging app is an intermediary between the ServiceOps and Third party applications. It provides the users with a pre-defined list of actions related to the requests and responds accordingly over the applications like Telegram, WhatsApp, and Facebook Messenger.
📄️ Telegram
Telegram is an application to communicate with your team members and friends. Using Telegram for incident creation and management will become easier if you add the ServiceOps Messaging App as an app within Telegram. Once added, you can generate or review requests from Telegram without signing-in to the Support Portal or accessing the messaging agent from the portal.
📄️ WhatsApp
WhatsApp is a chat application to communicate on the go. Using WhatsApp for incident creation and management will become easier if you integrate the ServiceOps with WhatsApp. Once combined, you can generate or review requests from WhatsApp without signing in to the Support Portal or accessing the chat agent from the portal. In this case, Twilio is used as a messaging app.
📄️ Facebook Messenger
Facebook Messenger is an instant messaging app for communicating on the go. Using it for incident creation and management will become easier if you integrate ServiceOps Messaging App within Facebook Messenger. Once added, you can generate or review requests from Facebook Messenger without signing-in to the ServiceOps Support Portal or accessing the chat agent from the portal.