📄️ Overview
A Virtual Agent (Chatbot) support provides automated answers to the requesters on live basis. The admin can enable the support for chatbot where the end-user can automate routine tasks and improve the team productivity as per the organization needs. Admin can configure various custom workflows to be handled by the Chatbot. This Chatbot appears at the bottom-right corner of the ServiceOps Support Portal screen.
📄️ Chat Flow
A Chat Flow is a workflow created in ServiceOps based on which the Virtual Agent provides automated answers to the requesters on a live basis. The administrator can configure various custom chat flows according to the organization’s needs.
📄️ Telegram App Config
Telegram is an application to communicate with your team members and friends. Using Telegram for incident creation and management will become easier if you add the ServiceOps Virtual Agent as an app within Telegram. Once added, you can generate or review requests from Telegram without signing-in to the Support Portal or accessing the messaging agent from the portal.
📄️ Slack App Config
Slack is an application to communicate with your team members. Using Slack for incident creation and management will become easier if you add the ServiceOps Virtual Agent as an app within Slack. Once added, you can generate or review requests from Slack without signing-in to the Support Portal or accessing the virtual chat agent from the portal.
📄️ Teams App Config
Microsoft Teams or Teams is an application to communicate with your team members. Using Teams for incident creation and management will become easier if you add the ServiceOps Virtual Agent as an app within Teams. Once added, you can generate or review requests from Teams without signing-in to the Support Portal or accessing the virtual chat agent from the portal.
📄️ Facebook Messenger App Config
Facebook Messenger is an instant messaging app for communicating on the go. Using it for incident creation and management will become easier if you integrate ServiceOps Virtual Agent within Facebook Messenger. Once added, you can generate or review requests from Facebook Messenger without signing-in to the ServiceOps Support Portal or accessing the chat agent from the portal.
📄️ WhatsApp Config
WhatsApp is a chat application to communicate on the go. Using WhatsApp for incident creation and management will become easier if you integrate the ServiceOps with WhatsApp. Once combined, you can generate or review requests from WhatsApp without signing in to the Support Portal or accessing the chat agent from the portal. In this case, WhatsApp Business Account is used for integrating WhatsApp with ServiceOps.