📄️ Overview
The automation group has features that act to perform some activities based on the pre-defined conditions. It includes workflow, SLA, notifications, schedules, etc. In this system, you can automate the following things:
🗃️ Workflow
6 items
🗃️ SLA
4 items
🗃️ Approval Workflow
4 items
🗃️ Event Notifications
4 items
📄️ Auto Assignment
When a new request comes, it is an open request, and not assigned to any technician. To prevent a pile of unattended requests, you can automatically assign them to the desired technicians. The system filters a set of technicians before applying the logic.
🗃️ Scenario
3 items
🗃️ Incident Schedules
2 items
🗃️ Task Schedule
2 items
🗃️ Integrations
5 items
📄️ Smart Suggestions
Smart suggestions are the recommendations that a system provides while assigning any category or technician group to the request. This helps the technicians to quickly select the required option without searching for it. The system provides suggestions considering the subject and description of the requests. It also checks for the accuracy level and the number of requests based on which accurate results can be displayed.
📄️ Custom Script
As the name suggests, Custom Scripts are scripts created based on specific user requirements. When default configurations are not enough that time custom configurations are used to get the desired result.