📄️ Overview
A common business process requires someone to take decisions at different levels of a ticket cycle. Approval workflows make sure that no ticket moves forward without the consent of the concerned stakeholders. For an effective approval process, the tickets should have sufficient details that enables informed decision making.
📄️ List Page
The list page displays all the approvals for Request, Problem, Change, Release, Asset, Asset Movement, Knowledge, and Purchase modules respectively.
📄️ Create Approval Workflow
The page helps you to create an approval workflow using which the requests can be sent for approval to the concerned approvers automatically.
📄️ Approval Settings
Approval Settings apply at the global level for all the approvals in the modules. It means, the settings are irrespective of the nature of module, ticket, or the approval request. You can manage the settings from the list page.