📄️ Overview
Workflows are a set of rules that comply with processes of an organization. A rule on granular level is made up of conditions and actions. The system monitors the ticket activities and evaluates them against the list of workflows. When a ticket matches with the conditions of any workflow, the system applies the actions defined for it.
📄️ List Page
The list page displays all the workflows available in the system.
📄️ Create Workflow
The create page helps you to create a workflow with custom conditions and rules.
📄️ Example Scenario 1
To understand the workflow, a small case scenario is considered. Here, you will see:
📄️ Example Scenario 2
To understand the Run Webhook workflow, you can consider the following scenario:
📄️ Example Scenario 3
To understand the create announcement workflow, you can consider the following scenario: