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Version: 8.5.X

Request Management

Request management group has the options that are specific to customize the request module. It has the following features:

  • Request Form: Customize the request form to add and manage the fields.
  • Request Status: Manage the values of the status dropdown in the request management.
  • Priority Matrix: Manage the value of priority based on the urgency and impact of the request.
  • Request Feedback Setting: Manage how and when the requesters can give the feedback when a request is processed.
  • Response Templates: Manage the standard communication by creating pre-defined responses for standard requests.
  • Email Command Settings: Manage the format and commands of the Email.
  • Request Categories: Manage the categories of the requests for better classification.
  • Request Templates: Manage the standard requests by defining pre-defined templates for quick access.
  • Feedback Form: Manage the feedback form settings to capture the maximum details from the requesters.
  • Incident Custom Rules: Manage the custom rules for request processing that complies with your organization policies.
  • Service Request Custom Rules: Manage the custom rules for service request processing that complies with your organization policies.
  • Request Form Rule: Manage the request form fields and its rules.
  • Source: Manage the source of information that helps someone to create a request.
  • Request Model: Manage the transition models for requests that helps to change their status automatically based on certain conditions.
  • Print Template: Create and manage custom print templates.

Request Management Menu